CYLINDER KIT MISSING CYLINDER

[cville1987]

The message about using other kits, has a link to another message in it and at the bottom is a list of what kits fit what cars.

[Richard]

14092 you cannot use the kit on someone elses car. We had one ordered for our warranty clerk, she said use it on Mr. X, he's been in a rental for 7 weeks. Mr X had never had his key cylinder replaced, but our Clerk had, so there was no cylinder in the box. THe WPC is calling for this kit, and I had to borrow a cylinder off my shelf to complete the repair.... do i send back the keys and switch and hold the cylinder until Mr X's kit gets here or what?

Not playing swappy swap on 14092....no, no, no.

[bigmac]

i also will ignore that bulletin. just suppose we do use a recall part from one customer to fix a different vehicle and then customer one is in an accident and someway their lawyer finds out what we did.Who's butt would be in a sling? Not going to chance it.

I bet the general would throw you under the bus in a heartbeat

[Denise Trimble]

Has anything ever been this f'd up in the history of automaking? Whoever thought these processes up on this recall, needs to slow down and think before they act......I'm sure that goes without saying, but who is running this show at GM?

[CTSVOWNER]

Atleast you can make that call not do do swapsies. My dealer director said I must do the swapsies. When I told him there were atleast 4 different part numbers and you did not know which one the car would take until it arrived he did not want to hear it.

So I have the service advisor check to see which labor op both cars will get if they match then we make a order for the second customer just incase the first one comes in. I then said to him see how much this is creating a nightmare. He's like too bad, I have to put on my BIG BOY pants and do whatever he wants.
Lets see if he will do a turn about when we get a chargeback.

Fun Fun Fun

[possum]

One advantage to coding them as soon as they get here...NO SWAPSIES.

If at the end of it all a few are leftover and never installed I know where to charge them out.

[TimK]

One advantage to coding them as soon as they get here...NO SWAPSIES.

If at the end of it all a few are leftover and never installed I know where to charge them out.

Bill them to service.

[Parts007]

Uneducated conclusion from the guy who started this silly thread:
Some of us have learned the hard way that some 14092 recall kits will come with or without an ignition cylinder. I have a hunch that the vehicles that had the previous 12045 recall done will not get the cylinder in 14092.

We traced the history of the vehicle whose kit came with a cylinder, and also a vehicle whose kit was without a cylinder. that 12045 being completed was the difference in this case.

12045 has ended last month. Probably rolled over into 14092.

[Zep33]

One advantage to coding them as soon as they get here...NO SWAPSIES.

If at the end of it all a few are leftover and never installed I know where to charge them out.

Best reason ever for doing it the way I've been doing it