Tech Parts Returned

[Doug]

Hi Rex.....

I'm sure all of us could come up with a hundred "what if" scenarios. It would be impossible to address them all.

My point, gentlemen, and I think I've mentioned it at least one of my postings, is that your Service Department deserves the benefit of some *occasional flexibilty*. At the risk of overstating the patently obvious...Service Department *is* one of your better customers !

I'm not advocating that you let go of the reins and let the horses run wild.

Hey, guys, I myself was a PM for many years before going into Service. I know you don't wanna get stuck with a bunch of junk inventory. Who can blame you ?

If you were dealing with one of your biggest wholesale accounts wouldn't you make some concessions here-and-there and even take an occasional write-off or two just to keep things friendly? If your answer is "yes", then extend the same philosophy and courtesy to your Service Department !

Who knows....the next time your delivery truck is broken down at 4:45 on a Friday afternoon and you've got a big body shop order to deliver.....the Service guys might just pull off a miracle for you !

Tit-for-tat. Quid-pro-quo. You scratch my back, I'll scratch yours. Call it whatever you want but.....is this so hard to accept?

Cheers to all,
Doug

Cheers,
Doug

[Rex]

Doug,
I didn't mean to sound contentious (my wife says I communicate that way without intending to). I seriously wondered what you do in that situation because I have done it myself. I just told the customer exactly what happened, they bought the part, and that's the last I heard about it. I agree with all the posts that say basically don't stress over little stuff. This life's too short!

[Doug]

Rex....

I can go along with that !

[cwalden]

I think the most important statement of all
the previous posts is that the service dept
is one of your best if not the best repeat
customer you will ever have.

[joe r]

I agree wih the last couple posts. A tech needing to try a part occasionally is part of the business. I do what is necessary to get the job out and if we have to eat a part now and then, OK. The service manager helps me out with rentals whe we make a mistake.
It's all in working together. I wish the service and parts were always considered one department "fixed ops" with one goal.

Joe R

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