IGN SWITCH RECALL #2: Tips & Tricks

[possum]

When we get the answerback that shows the appropriate substitution I bring up the order in our DMS, delete the switch and enter a new line for the kit. We still have dozens that haven't even hit that stage yet, and are stll on order as a switch. I've taken to ordering only one switch per order, 428A, 428B, 428C etc to keep 'em seperated.

[Zep33]

I don't even show anything on order in my DMS. I have service create an RO each time they get a call from a customer. I then use the RO # as the control # and just order directly on Global one RO at a time.

Will be very simple to attach the parts to the RO whenever they decide to show up here.

[possum]

I like that plan, but our service dept wont open an RO till the car gets here, unless theyre in a loaner. So many of these were done sight unseen, over the phone, and the custs have never been here. Lots of IONS, and we weren't even the Saturn point in town.

[greenthumb-38]

Lots of Saturn Ions here too...

~ ~ ~

procedure is to...

1. Open a repair order, but not manditory. We also have ordered off of Service Workbench VIN print-outs.
we have one aggressive advisor that is gung-ho on getting new customers in the drive, he writes 80% of them, so he writes an RO.

2. Paper copy of the RO to my desk for ordering.

3. Go to Global-Dis-Connect and place order using the last four digits of the RO# for the control #. We are ordering the 23215459 number and letting GM replace/update the part number required as necessary.

4. Go to the DMS and generate a fake order in the SPO system using the same control #. This allows the advisors to see status and updates to the order.

5. Once the kit arrives, the SPO system is updated to the replacement number, which in turn, updates the repair order.

that's pretty much it... so glad we don't have to do the whole SPAC cases thing anymore... that took F_O_R_E_V_E_R !!

~ gt

[ehiatt]

When we get the answerback that shows the appropriate substitution I bring up the order in our DMS, delete the switch and enter a new line for the kit. We still have dozens that haven't even hit that stage yet, and are stll on order as a switch. I've taken to ordering only one switch per order, 428A, 428B, 428C etc to keep 'em seperated.

Thanks for the responses. This is basically how we're doing it as well. I was hoping someone had come up with a better idea.

[Zep33]

I like that plan, but our service dept wont open an RO till the car gets here, unless theyre in a loaner. So many of these were done sight unseen, over the phone, and the custs have never been here. Lots of IONS, and we weren't even the Saturn point in town.

no RO - no parts ordered is the rule I have. non-negotiable. They don't need the car present to open an RO.

I also keep every RO in a folder on my desk until the parts come in. I'll give it back to them as the parts arrive.

As difficult as GM has made this process, if I can make things a bit simpler on our end, I'm going to

[steve@gmdealer]

What are you folks doing when short shipped a key from kit # 23232576?

[cville1987]

I would call ParTech and explain the situation. I was told to call ParTech when I received a smashed ignition switch.

[partsguy99]

"I am real interested in what your Rep. has to say along with what kind of return protection are we going to get on "unopened" kits."


If you've been in the GM parts business for any amount of time, I THINK you already know the answer.

43 years!!!!! I just like being lied to...... The checks in the mail, I'm from the Govt. I' here to help you, I promise I won't............. Oops never mind!

Damn CMayne, you got me by a year. I've been doing this for ONLY 42 years. We've both seen alot of "Stuff" from the
General, ESPECIALLY the lies. But, I'm NOT BITTER at all!

[CMayne]

"I am real interested in what your Rep. has to say along with what kind of return protection are we going to get on "unopened" kits."


If you've been in the GM parts business for any amount of time, I THINK you already know the answer.

43 years!!!!! I just like being lied to...... The checks in the mail, I'm from the Govt. I' here to help you, I promise I won't............. Oops never mind!

Damn CMayne, you got me by a year. I've been doing this for ONLY 42 years. We've both seen alot of "Stuff" from the
General, ESPECIALLY the lies. But, I'm NOT BITTER at all!

Yup, that would be "Generally Mislead"
Still remember my first counter customer looking for a console door for a 1970 Camaro. Took me forever to to find a "seat separator compartment cover". But then again I can still remember "discounts and allowances" as well !!!!