Well, it just got worse.......

[Zep33]

So now they're going back to within their 15 day hold period after paid claims.




And today's update:

For transactions where part replacement was claimed, please return the replaced component(s) which were removed from the vehicle (packaged separately per job card), along with a copy of the completed job card to the following address:



Attn: Scott Fricker

GM Warranty Parts Return Center

45 Northpointe Dr.

Orion, MI 48359



Reimbursement for the labor and freight expenses involved in the return of the requested components should be processed in the following manner:



Submit an “Add Credit” to the appropriate PART REPLACEMENT labor operation (9100356, 9100400, 9100466, 9100491, 9100495 or 9100496) for the applicable job cards.



Up to .3 hours may be claimed for packaging and handling per labor operation.
Submit the actual return freight expense incurred for UPS ground shipment under Net, Freight and Postage.
It is important that any of the requested parts retained in your possession for the referenced recalls are returned promptly. We apologize for any inconvenience this may cause.



For transactions involving the referenced labor operations which are paid through GWM on or after May 28th, a separate Warranty Parts Center (WPC) Part Return Request will be processed as described in yesterday’s GlobalConnect message G_0000192839. Notification for these part return requests will be received through GWM and the normal WPC part return process should be followed. Please ensure that the GWM system-provided shipping label for the requested part(s) is affixed to the outside of the box with the Request Number (RN#) visable.



If you have any further questions, please contact the Dealer Support Center at 1-888-414-6322 or utilize the Live Chat feature for the DBC accessed through the GlobalConnect Home Page.

[TimK]

This is absolute bulls**t. If they want it they can ask for it back and pay for the label.

[TUTTER83]

This is absolute bulls**t. If they want it they can ask for it back and pay for the label.

Agreed

[gully]

Ref. number: Service / Warranty / G_0000192928 looks like its for the first kits I had. I had 5. The rest will be handled as per G_0000192839.
"I think?" What a confusing mess!!!

[Zep33]

The first one we did is long past the 15 day hold since claim was paid and we're certified elite so that's actually 24 hours for us. The second one we started needs a housing so that's not done yet. The 3rd one we just did yesterday.

There's an xls file included with that last bulletin that you can enter your bac code in and it will tell you if you have some to go back.

Nothing shows up for us but I did notice it searched 57000 records. I'm assuming that's the amount of claims they've processed so far.

They have a long, long way to go....

[greenthumb-38]

they have a long way to go, and they want us to help pay for their deeds...

[drapp]

It is my understanding that the previously performed recalls will not receive "official" WPC requests through Global Warranty. The GM Messenger document has a searchable spreadsheet. We were listed 14 times. The message states GM will pay for shipping - so print a receipt and have your warranty clerk submit for the freight. Don't write this expense off.

[possum]

I spent 1 hour last night and another 40 min this morning in our dumpster (30 yard compacter) looking for a kit that was scrapped yesterday (on the 15th day!).
We had the back door opened up, knee deep in ants, watermelon rinds, biscuits, oil bottles and wet cardboard and still couldn't find it.

[GM2FOCUS]

I spent 1 hour last night and another 40 min this morning in our dumpster (30 yard compacter) looking for a kit that was scrapped yesterday (on the 15th day!).
We had the back door opened up, knee deep in ants, watermelon rinds, biscuits, oil bottles and wet cardboard and still couldn't find it.

possum, did the biscuits have any sausage gravy on them and if so what is your location?

[PARTSPHIL]

A possum in the dumpster.... sorry, I just had to laugh!