Lanter...

[PARTSPHIL]

Only one thing to say.........................
LANTER IS A JOKE !!!!!!!!!!!!!!!!!!!!!!!

Yep......Got here this morning, no freight. Called Lanter........driver locked keys up inside truck at one of his stops. Waiting for someone to bring him keys. Freight will be about 5 hours late.......

[SilyPartsGuy]

For anybody that doesn't have it yet, here is the phone number for Nicole, the terminal manager at Lanter, 817-705-9067.

[DMagenheimer]

So Monday was our first day, the guy was 3 hours late. Yesterday, he was 9 hours late. We used to have our deliveries at 5:30-6:00. He didn't show up until 3:30. Now here it is day 3, it's 10 a.m., and still no delivery. The driver is a nice enough guy, but I don't care how nice you are, we need our parts on time! I miss my Ryder guy. He was old crotchety and all, but at least he was on time.

[RLWOLF]

This should answer your question.

Good Afternoon

I want to start off by apologizing for what has come off as a nightmare for many of you as far as your Lanter deliveries are concerned. We have experienced a lot of setbacks over the past few days. I know that from a customer service standpoint we have let many of you down. We do not want to make excuses for what has occurred up to this point but we do want to let you know that we are aggressively working to correct the problems that have come up. We are not taking your complaints and issues lightly. All efforts are being made to get this back on track and provide you with the service that you deserve from your servicing logistics company.

Due to the high volume of calls we are aware that many of you have had to call numerous times to get through and have not gotten return phone calls in a timely manner. This is not the type of service we plan to deliver in the future. Please be patient with the customer service staff as we work through this transition. There are many issues that are out of our immediate control . We are trying to report the most accurate information that we are given. Rather than give broad and inaccurate time bands for delivery we are trying to contact the carriers directly to get good information to you. This has proven to be a time consuming process that has made it very difficult to inform you of when your deliveries will arrive. Obviously, this unacceptable but we do want to be honest and make you aware of the difficulties that are reducing the effectiveness of our customer service efforts.

The goal is that in the coming days we will continue to make improvements and have service running smoothly by early next week. We know that there is a lot of work that needs to be accomplished to get to that point. We care about the service we provide to you and your ability to run a successful business. We are striving to regain your confidence in our company and our ability to provide excellent customer service and quick, on-time deliveries.

Kindest Regards,

Jessica Valentine
Customer Service Supervisor
Lanter Delivery Systems Inc.

[SilyPartsGuy]

Driver finally showed up round 12:30. No paperwork, when I asked him to call his dispatcher to have it faxed to me, he came back asked if I was so and so dealer, I said we were once so and so dealer, now we are such and such dealer, then he said oh well I have a lot more stuff for you then! If I hadn't asked him to check on my paperwork, he would have driven away with over half my damn order! This is rediculous! These drivers have no idea what is on their trucks, or where they are delivering to for that matter.

[PARTSPHIL]

My freight still hasnt made it. Was due at 6am today. It is now 3:20pm. Called in again and found out that the driver had locked his truck keys up inside somebodys' delivery building. He has been waiting there since, trying to get his truck keys back. Professionalism at its best!

[DMagenheimer]

Here it is, 5 and our delivery still hasn't shown up. This is so ridiculous. GM NEVER should have switched, all this trouble just to save a buck, and at what cost? Already GM has such bad publicity because of all the recalls, and now to this? Really? Its really making all of or customers mad.

These people need to figure something out and fast. I saw an email where they're going to deliver on the 4th instead of being closed, and Saturday and Sunday if need be. That's all fine and dandy, but if the driver isn't getting here until the evening, then what is the damn point?

Like others, I didn't get a packing slip the first day and then yesterday I got the packing slip for the day before. Luckily I check the answer backs and printed the packing slip off global connect, but if I didn't, we would be screwed.