DealersEdge Professional Forums

by **GMpartsLux** » Fri May 30, 2014 4:47 pm

Can anyone else not open the excel sheet. i've tried from 3 different computers that all have excel. I talked to DBC and they couldn't help. I even asked them to open it and punch in my BAC to see what I need to send back and they wouldnt help.

by **Denise Trimble** » Fri May 30, 2014 4:55 pm

GMpartsLux wrote:Can anyone else not open the excel sheet. i've tried from 3 different computers that all have excel. I talked to DBC and they couldn't help. I even asked them to open it and punch in my BAC to see what I need to send back and they wouldnt help.

I can't either, something to do with macros enabling, but out IT can't get it to work either.

by **Denise Trimble** » Fri May 30, 2014 4:56 pm

ONE QUESTION:

WHY isn't GM using the normal method to request parts returns? Through WPC on GlobalConnect?

by **CMayne** » Fri May 30, 2014 5:08 pm

Denise Trimble wrote:ONE QUESTION:

WHY isn't GM using the normal method to request parts returns? Through WPC on GlobalConnect?

Because they are in need of a Cranial Rectalectomy.

by **possum** » Fri May 30, 2014 5:09 pm

Denise Trimble wrote:
GMpartsLux wrote:Can anyone else not open the excel sheet. i've tried from 3 different computers that all have excel. I talked to DBC and they couldn't help. I even asked them to open it and punch in my BAC to see what I need to send back and they wouldnt help.

I can't either, something to do with macros enabling, but out IT can't get it to work either.

You need to enable the macros thru security:

: Untitled.jpg (254.77 KiB) Viewed 3785 times

by **possum** » Fri May 30, 2014 5:51 pm

PARTSPHIL wrote:A possum in the dumpster.... sorry, I just had to laugh!

: dumpster.png (96.42 KiB) Viewed 3771 times

by **PARTSPHIL** » Fri May 30, 2014 6:42 pm

Nice selfie!

When you get the error message, click options in the upper left portion of your screen. That will open a dropbox. Click "enable macros" That should do it.

by **PartsPlant81** » Fri May 30, 2014 7:28 pm

What happens if we don't send back what they want? I tried bringing up the file on 3 different computers; I was able to enable Macros on my computer and after I typed in my BAC some error box poppped up... :geek:

by **cville1987** » Fri May 30, 2014 9:36 pm

Mine always has a yellowish bar at the top with a button to "enable editing", then it works fine.

by **WhoParted** » Fri May 30, 2014 11:17 pm

Open the speadsheet on top menu bar is Tools>Options>Security>Macro Security Change to Medium and close spreadsheet. Re open and when it prompts choose enable then it should work fine

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