DealersEdge Professional Forums

Can't Next Day Air the covers anymore as of today and now this!!!



LN PART NUMBER ORDR PRCD PDC ORDER *** STATUS MESSAGE ***
0001 12590366 0001 0001 088 5802476 105 ORDER RECEIVED WILL ADVISE
0002 12590366 0001 0001 088 5802477 105 ORDER RECEIVED WILL ADVISE
0003 12590366 0001 0001 088 5802478 105 ORDER RECEIVED WILL ADVISE
0004 12590366 0001 0001 088 5802479 105 ORDER RECEIVED WILL ADVISE
0005 12590366 0001 0001 088 5802480 105 ORDER RECEIVED WILL ADVISE
0006 12590366 0001 0001 088 5802481 105 ORDER RECEIVED WILL ADVISE
0007 12590366 0001 0001 088 5802482 105 ORDER RECEIVED WILL ADVISE
0008 12590366 0001 0001 088 5802483 105 ORDER RECEIVED WILL ADVISE
0009 12590366 0001 0001 088 5802484 105 ORDER RECEIVED WILL ADVISE
0010 12590366 0001 0001 088 5802485 105 ORDER RECEIVED WILL ADVISE
0011 12590366 0001 0001 088 5802486 105 ORDER RECEIVED WILL ADVISE
0012 12590366 0001 0001 088 5802487 105 ORDER RECEIVED WILL ADVISE
0013 12590366 0001 0001 088 5802488 105 ORDER RECEIVED WILL ADVISE
0014 12590366 0001 0001 088 5802489 105 ORDER RECEIVED WILL ADVISE
0015 25532619 0001 0001 088 5802490 105 ORDER RECEIVED WILL ADVISE
0016 25532619 0001 0001 088 5802491 105 ORDER RECEIVED WILL ADVISE
0017 25532619 0001 0001 088 5802492 105 ORDER RECEIVED WILL ADVISE
0018 25532619 0001 0001 088 5802493 105 ORDER RECEIVED WILL ADVISE
0019 25532619 0001 0001 088 5802494 105 ORDER RECEIVED WILL ADVISE
0020 25532619 0001 0001 088 5802495 105 ORDER RECEIVED WILL ADVISE
0021 25532619 0001 0001 088 5802496 105 ORDER RECEIVED WILL ADVISE
0022 25532619 0001 0001 088 5802497 105 ORDER RECEIVED WILL ADVISE
0023 25532619 0001 0001 088 5802498 105 ORDER RECEIVED WILL ADVISE
0024 25532619 0001 0001 088 5802499 105 ORDER RECEIVED WILL ADVISE
0025 25532619 0001 0001 088 5802500 105 ORDER RECEIVED WILL ADVISE
0026 25532619 0001 0001 088 5802501 105 ORDER RECEIVED WILL ADVISE
0027 25532619 0001 0001 088 5802502 105 ORDER RECEIVED WILL ADVISE
0028 25532619 0001 0001 088 5802503 105 ORDER RECEIVED WILL ADVISE

FU*K GM

Must have been costing them a fortune in fedex bills.
At least you got an answer back partsguy, we got:
"15002: The system is not responding or not available! Please try again later. "

Here's the problem I have with these IDIOTS. They have a list of VINs for all of the cars that are going to need the valve covers replaced because that's how they did the mailing to notify the customers. Sooooo, they have a pretty good idea how many covers
will be required to repair said vehicles. Perhaps someone can explain HOW you notify customers of a campaign WITHOUT having
sufficient supply of parts?

Anyone remember the Stop-Sale for RV bodies, 23247593 seat belt sleeve kit on recall 14187? 2 years ago, when Workbench slowed to a crawl because of the thousands of SPAC cases being put in all day long. Orders wouldn't process, answerbacks were delayed, SPAC cases took multiple tries to submit, then they decided to put them all on RVW so you couldn't even upgrade to SPAC, just like 12590366 and 25532619 now.

THEN THEY CANCELLED THOUSANDS OF SPAC CASES BECAUSE WE OVERLOADED THE SYSTEM!

I WILL NEVER FORGET OR FORGIVE!

This is the ignition recall all over again....

Has anybody tried to put SPAC cases on any orders for valve covers? Don't bother. These idiots acknowledge that
a backorder exists for a cover, but when you try to upgrade the order to a SPAC case, "No Records Found - Please Validate Search Criteria"

Try this....... There is nothing wrong with your TV set or globalconnect. They just don't want us to see how backed up and buried they are in MI and that's why we can't track any orders. We have seen our shipments take two or more days just to ship out of the plant OVN. Sometimes it arrives intact and sometimes it is scattered out over couple of days. Today I found three missing covers from yesterdays shipment at our sister store 20 miles away (thanks FEDX).
Can you see the conference room with GM suits sitting around eating shrimp and finger sandwiches and someone says........... I think we should keep all the recall parts in 1 or 2 plants and make the dealers order 1 at a time and ship them out OVN...... what do ya think???? Ya,sure,sounds good, OK,yup. can you pass me the shrimp sauce? By the way did any of you order the gazillion covers and gaskets that we need?????? SILENCE

Part Ordering Update – 25532619 and 12590366 for Safety Recall 09047

To: Chevrolet, Buick, GMC, and Cadillac Dealer Parts Managers
Orders for Part Numbers 25532619 and 12590366 submitted after Noon Eastern Standard Time on March 3, 2016 are being held in an offline table prior to being processed for shipping. Dealerships can determine order status for these parts by submitting a request via the Supplemental Back-Order Report. Please do not contact the Service Parts Assistance Center (SPAC) for this information.

The Supplemental Back-Order Report is located in GlobalConnect at: Parts Department > Applications > Reports and Tools > Additional Reports and Tools > View Supplemental BackOrder Report
The Supplemental Back-Order Report includes:
• Date of order entry
• Part number
• Dealer entered control number

Please continue to refer to your “involved vehicles listing” before ordering parts, due to limited initial parts availability dealers are encouraged not to order recall parts for use as shelf stock.

These parts have an Order Writing Control in place and DROs (Daily Replenishment Orders) will cancel. Dealerships can place orders CSO (Customer Special Order). All orders will be reviewed prior to being filled and parts may have quantity limiters in effect.
Thank you for your patience and support.


15009: The search criteria entered is not valid. Please check your query and resubmit.


YUP......... Works like A CHARM......

CHUCKINPARTS wrote:Part Ordering Update – 25532619 and 12590366 for Safety Recall 09047

To: Chevrolet, Buick, GMC, and Cadillac Dealer Parts Managers
Orders for Part Numbers 25532619 and 12590366 submitted after Noon Eastern Standard Time on March 3, 2016 are being held in an offline table prior to being processed for shipping. Dealerships can determine order status for these parts by submitting a request via the Supplemental Back-Order Report. Please do not contact the Service Parts Assistance Center (SPAC) for this information.

The Supplemental Back-Order Report is located in GlobalConnect at: Parts Department > Applications > Reports and Tools > Additional Reports and Tools > View Supplemental BackOrder Report
The Supplemental Back-Order Report includes:
• Date of order entry
• Part number
• Dealer entered control number

Please continue to refer to your “involved vehicles listing” before ordering parts, due to limited initial parts availability dealers are encouraged not to order recall parts for use as shelf stock.

These parts have an Order Writing Control in place and DROs (Daily Replenishment Orders) will cancel. Dealerships can place orders CSO (Customer Special Order). All orders will be reviewed prior to being filled and parts may have quantity limiters in effect.
Thank you for your patience and support.


15009: The search criteria entered is not valid. Please check your query and resubmit.


YUP......... Works like A CHARM......

Big shocker--the report is totally WORTHLESS! It tells me nothing I don't already know. Good ol' GM...

The ones we are getting in don't come with any paperwork so you can see which ones are here and which ones are not.