DealersEdge Professional Forums

I am being a bit lazy, but would someone post the difference between the two.

I am having so many problems with backorders that I just wanna CSO everything lol.

DRO is for stock orders and has a discount of 1% and no return reserve and it will back order at your facing PDC. CSO is a customer order and carries a 1% return reserve with 0% discount but it will refer if your facing PDC does not have it. With those kinds of discounts.......... what are you going to do with all that money?????????????

I pretty much CSO every special order. This way I usually get the part the next day for the most part. Saves some hassle. Take the whopping 1% and smile. : - (

CHUCKINPARTS wrote:DRO is for stock orders and has a discount of 1% and no return reserve and it will back order at your facing PDC. CSO is a customer order and carries a 1% return reserve with 0% discount but it will refer if your facing PDC does not have it. With those kinds of discounts.......... what are you going to do with all that money?????????????

maybe buy a six pack....of the cheapest you can find. I mostly order CSO and hope the 1% return reserve will take care of most of the returns. The rest I send back and eat the 35% restocking fee.

Thanks
I'm going to go with all CSO orders, I thought there was a penalty for going over a certain percent within the month. Guess not

chevyhelp1 wrote:Thanks
I'm going to go with all CSO orders, I thought there was a penalty for going over a certain percent within the month. Guess not

But I also notice that GM keeps up with cso % on page 2 of the daily report. Watch out

I can see GM playing with numbers at some point and penalizing us for using the CSO to satisfy our customers.

camaroman wrote:I can see GM playing with numbers at some point and penalizing us for using the CSO to satisfy our customers.

Yep...that will be a new part of our loyalty incentive. "Dealers must not have more than 25% CSO order mix".

Yeah that would make perfect sense, move the carrot further up the pole that's tied to your head so you have to run faster to catch it!

We're at 96+ % on RIM compliance, sales and purchase loyalty BUT May's CSO was 42.3%

But that's prolly cause we order all recall parts for stock as CSO (except hitches) so I don't have to play this guessing game of mystery order limits and national reviews whatever that means. We also upgrade all DRO stock backorders to CSO so they refer out. RIM doesn't stock enough depth to cover "safety stock" (Basic Inventory Management 101)

And of course, DRO orders are non-returnable..............