DealersEdge Professional Forums

How do any of you guys avoid having your RIM purchase loyalty taking a hit when for example I have timing chain replacement parts sold on a Monday, and then I have another customer needing the same parts net day, and RIM will not re-stock me until Wed. If I order the parts for Tues. I get dinged on Purchase loyalty for not letting RIM reorder. If I wait on RIM, I will loose the customer. Going below 80% Purchase loyalty puts me in danger of not Qualifiying for RIM Terms and paying a penalty to order CSO's. Am I over-looking something? No problems with this until recently.

If you CSO the parts from GM, you will not get dinged. That was one portion of RIM they fixed soon after the rollout. If you were to buy them out from elsewhere, that is when u will get dinged.

Can it be assumed that you are buying the part in question out from another dealer or Delco WD ?? If so, not much you can do that I am aware of so far. But you can buy it from GM on a CSO and it won't (shouldn't ??) lower your loyalty numbers...

From my chair, this is where the "Same Day Repair" theme falls apart. We are penalized for performing a same day repair on a part that RIM is not recommending enough of, or like your scenario, we are a victim of circumstances and coincidences. I have been told that this is exactly what the ten percent is designed to protect us from.

~gt uses his percentages to purchase high discount parts from Delco WDs.

As long as you purchase the part from GM and you have that part approved by RIM it won't hurt your loyalty number.

It only will ding you if you have the approval denied or reduced. Or if you buy it from another dealer or from the outside.

I ordered on GM Workbench before cut-off time - CSO. Went from 97.6% on Friday to 85% today which is getting too close for comfort. I'm like you, I thought if it was already approved and ordered CSO, there would be no problem. These particular parts are the only ones on the list below 100%. ????

I think you need to look at your loyalty spread sheet from Global-Disconnect.
I am pretty sure you have a different problem or cause to your situation. You need to look at the spread sheet and see what is causing the issue. I think that is a pretty big drop in loyalty for just one part.

~ ~ ~

You can see the spreadsheet by following this path.

Global-Disconnect/Parts Workbench/ and scroll down to the bottom in the right hand column and click on "DEALER DAILY REPORT". Then a new window opens and then click on the RIM PURCHASE LOYALTY report to open the spreadsheet for the current month.

After enabling editing and enabling content if needed, you can re-sort the report by clicking on the menu arrow in the NON-RIM DOLLARS column header and sort largest to smallest. this will bring the offending parts to the top of the list. So far this month, we only have four offending numbers...

Let me know if you would like better or more detailed directions....

~ gt

I'm sure things have changed since last September when I left GM but those dings would initially count against you but then remove themselves within a day or 2, so seeing something that happened Friday still counting against you on Monday is not out of the normal.

An idea that I can offer that worked great for me to avoid the stupid GM penalties:

If you get along good with a close by dealership, borrow, don't buy parts from each other when you are in between those RIM orders that are hurting you. If it's a normal stocking part you are just out of, BORROW it. If it''s not a stock part, BUY it. Both dealers keep a list of borrowed parts and when RIM finally gets around to replenishing, give the parts back. That's really nice if you need them that day and can't wait for the CSO order to come the next day. Bill the parts and let them go into the negative on your DMS. They will go back to zero when you receipt the incoming RIM order. Don't receipt the "borrowed parts"

There are 11 part numbers involved totaling roughly $550.00 Shelf parts sold Monday and billed. Needed same parts later that day for customer coming in on Tuesday. Had to order those on CSO GM workbench. RIM restocks me on Wed for early Monday sale. Percentages had been in the high 90's all week until today when I checked and these are the part Numbers driving me down.

it will probably self-adjust back to your normal #s by mid week

scott2112 wrote:If you CSO the parts from GM, you will not get dinged. That was one portion of RIM they fixed soon after the rollout. If you were to buy them out from elsewhere, that is when u will get dinged.

Kinda contradicts GM's mantra of "same day repair and customer satisfaction " right?

GM PUNISHES a dealer for purchasing a part from someone other than them....to get the vehicle out the SAME DAY

vs

Order the part from GM on a CSO order...which means keeping the car overnight.

GM obviously has rocket scientists working for them.....no common sense....and NO, a dealer should NOT have to call and challenge a "purchase loyalty" hit....EVER.