DealersEdge Professional Forums

CAN ANYONE OFFER SOME HELP.
I KEEP GETTING A REJECTION ON A PC659 CLAIM FOR A SPRINT SHIPMENT.
IT SAYS THAT THE ORDER NUMBER DOES NOT MATCH THE CLAIM INPUT.
I USED THE SHIPMENT AND ORDER NUMBER THAT I WAS BILLED FOR, BUT IT HAS REJECTED 2 TIMES.
AM I DOING SOMETHING WRONG?
THANKS

Double check on EPIC in invoicing and make sure it is the same order number. I have had a problem like that a few months ago.

For sprint shipments always use the shipment number as both order and shipment number. Don't know why, just some more of the GM logic.