Alert - 15240 - Power Lift Gate Prop Rod Recovery - Customer
Posted: Mon Dec 12, 2016 8:39 pmDate: December 12, 2016
Subject: 15240 - Power Lift Gate Prop Rod Recovery - Customer Letter Issue
To: Chevrolet, Buick and GMC Dealer Principals, General Managers and Service Managers
Vehicles Involved (Recall #15240):
2008-2012 Buick Enclave
2009-2012 Chevrolet Traverse
2007-2012 GMC Acadia
2007-2010 Saturn Outlook
Built Prior to March 10, 2012 Equipped with power Lift Gate (TB5 or E61)
SUBJECT OVERVIEW:
On 11/30, owners who were impacted by recall #15240 (Power Lift Gate Recall) received a mailing. This included owners of both unrepaired and repaired vehicles.
• An issue was identified that owners received a mailing with inaccurate information regarding their repair status
• The unrepaired population received the repaired version and the repaired population received the unrepaired version of the direct mail
• To ensure owners receive accurate information about their recall status, a correction mailing will be sent
• Emails and automated calls had the correct recall status information
There's more to the letter. I just posted the "good" part.
Subject: 15240 - Power Lift Gate Prop Rod Recovery - Customer Letter Issue
To: Chevrolet, Buick and GMC Dealer Principals, General Managers and Service Managers
Vehicles Involved (Recall #15240):
2008-2012 Buick Enclave
2009-2012 Chevrolet Traverse
2007-2012 GMC Acadia
2007-2010 Saturn Outlook
Built Prior to March 10, 2012 Equipped with power Lift Gate (TB5 or E61)
SUBJECT OVERVIEW:
On 11/30, owners who were impacted by recall #15240 (Power Lift Gate Recall) received a mailing. This included owners of both unrepaired and repaired vehicles.
• An issue was identified that owners received a mailing with inaccurate information regarding their repair status
• The unrepaired population received the repaired version and the repaired population received the unrepaired version of the direct mail
• To ensure owners receive accurate information about their recall status, a correction mailing will be sent
• Emails and automated calls had the correct recall status information
There's more to the letter. I just posted the "good" part.