Service drive separate from shop SOPs

[AIIVESINCE85]

Hey guys. We're currently constructing a new facility and they separated the service drive from the shop, so the service advisors are in one building and the techs & parts department are in another. Just wondering if any other dealers are in the same situation and what their special order process is between the service department and parts department.

We're using CDK Drive. So far, we're thinking for our service and parts departments to communicate and monitor the special order parts together, we must use the Fastlane, and then just keep up with making sure everything shown in it is up to date and accurate. There's a few hiccups with that of course, such as only receipted parts showing in the "received" page. Just wondering if anyone has some insight. Thanks

[Whiner]

A dealer not far from us did the same thing. Service drive is with showroom, parts and shop are approximately 100 yards +/- away. They have been in the building for two to three years. They are on Reynolds and it is a challenge.

I don't know your physical layout but if anything can be done to prevent this - almost to the point of NO matter the cost - avoid this situation.

Years ago I interviewed with a dealer where the parts department was in a building with the body shop. The service department was in the "main" building. It too, was a huge problem for technicians. People and/or parts constantly going outside is not good for anyone. IMHO

[Richard]

Hey guys. We're currently constructing a new facility and they separated the service drive from the shop, so the service advisors are in one building and the techs & parts department are in another. Just wondering if any other dealers are in the same situation and what their special order process is between the service department and parts department.

We're using CDK Drive. So far, we're thinking for our service and parts departments to communicate and monitor the special order parts together, we must use the Fastlane, and then just keep up with making sure everything shown in it is up to date and accurate. There's a few hiccups with that of course, such as only receipted parts showing in the "received" page. Just wondering if anyone has some insight. Thanks

This is the new GM spec building, we've been in it over 4 yrs...it's a mess. Advisors and techs running back and forth all day, be careful with using fastlane....if you don't drill down to see if ALL parts are here, you'll get in trouble. We had an advisor that just couldn't do this and she would tell people their parts had arrived, when maybe only 1/2 really had..... great way to piss people off. We have a service BDC now that handles all appointments and contacting customers, they know to drill down and LOOK.