DealersEdge Professional Forums

We are a Reynolds GM store ......without a Tower Operator(recent)
How do you order your NCD Accessories ...We used to quote to agent/cust etc and then once deal was approved would wait till F&I got approval as well and had them add Accessory info(quote#) to Get RDY RO ...Problems arise if F&I were late cutting RO ....and Parts had to ordered ....we worked around this in the past with the Tower operator reviewing RO's from F&I and dealing directly with back parts ctr staff.....most accessories we stock ,the odd time we would scramble to locate for quick deliveries etc ..... but with going forward without a Tower operator ....we risk not having parts etc ,wasting Tech times etc ....We are looking at ordering accessories to
sold deal (prior to F&I) on parts Document ...but in Reynolds parts Doc don't ever match up to RO's or AP's , so we would have to create a 6910 job and plug into parts document some info ...ie , stk# , vin and poss sales agent etc along with more ......but there has to be a better process out there as if we do this , we would have to manually match up our PARTS Doc to RO'S and then VOID our Doc and re entered to the NEW RO created .........totally stupid ....I get it ....but need some of your thoughts to get me on the right track .......thanks folks in advance

GMParts ... have you thought about using the service "appointment" under the VIN# or cust name to get your accessories ordered and tie them to the vehicle? That way you would pull the vehicle information along with the parts orders and the advisor or anyone accessing the VIN in Reynolds would get a reminder that there was an appointment. It's been some time since I've been associated with a Reynolds dealer's service dept. that used "appointments", but I have previous proof that it can be done.

We stock $100k in accessories, yes, currently we have about $9k over 18 MNS, but we are very proactive about preinstalling certain items (all 1500 truck except work trucks get a drop in bedliner, if they don't have a spray-in, all 2500/3500 get steps, all demos get front and rear floor liners). We found the best way to sell accessories is to HAVE accessories.....