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Parts Prices Change in Auto/Mate RO's
Posted:
Wed Mar 08, 2017 7:24 pmby PartsPlant81
Has anybody else that uses Auto/Mate experienced parts prices changing when the service department pays their technicians on the RO.
All of the lines on the repair order are correct, the parts are charged out on the correct lines, the prices are exactly the way we want them; the advisor does not change the pay types/jobs/anything except pay the technician on the lines then when they exit the repair order and go back in the parts prices are different than they were before.
We have dealt with this for a while now with no rhyme or reason why it happens and when it happens.
Thank you for any help you can provide.
Re: Parts Prices Change in Auto/Mate RO's
Posted:
Thu Mar 09, 2017 1:29 pmby mdishong
Are you 100% sure no one in service has access to the parts side? If they are not changing lines/jobs/pay type....there is no way prices could/should change.
The only time I've ever seen the price change is if the service dept. added & changed a job status.
Re: Parts Prices Change in Auto/Mate RO's
Posted:
Thu Mar 09, 2017 1:52 pmby Zep33
About 2 years ago when I was on Automate, there would be random times a certain op-code would actually delete all the parts on that line when they changed it to that op-code from another. I don't remember the exact details but it was a pretty huge glitch in that system. We were able to reproduce it for them. I'm assuming it got fixed by now but if something like that could happen, then nothing else would surprise me
Re: Parts Prices Change in Auto/Mate RO's
Posted:
Thu Mar 09, 2017 4:28 pmby PartsPlant81
mdishong wrote:Are you 100% sure no one in service has access to the parts side? If they are not changing lines/jobs/pay type....there is no way prices could/should change.
The only time I've ever seen the price change is if the service dept. added & changed a job status.
They DO NOT have access to the parts side. It happens when he pays the technician. Nothing to do with parts. Its ridiculous.
Re: Parts Prices Change in Auto/Mate RO's
Posted:
Thu Mar 09, 2017 5:13 pmby mdishong
PartsPlant81 wrote:mdishong wrote:Are you 100% sure no one in service has access to the parts side? If they are not changing lines/jobs/pay type....there is no way prices could/should change.
The only time I've ever seen the price change is if the service dept. added & changed a job status.
They DO NOT have access to the parts side. It happens when he pays the technician. Nothing to do with parts. Its ridiculous.
Thanks for the heads up! I'm going to keep an eye on this.