DealersEdge Professional Forums

Hello, I posted something on another thread the other day and I believe someone said about a week to get credit for. I submitted my oldest one on 2/23/17 and have nothing up to invoices today 3/8/17. Who do you all call when this happens? Thanks again! Todd

you've got to start with the "claims" person at your administrative PDC. Which PDC is "servicing" you ??

They got back to me- I guess my error is verify shipped qty field (as per Manage Uncategorized Exceptions), but all I see is received qty and error quantity fields- Shouldn't received be 0 and error be 1? Nothing about verify shipped qty. Going to try and resubmit, can anyone help? Thanks again! Cain

Yes Cain ... If it's a SHORTAGE claim then go to >> submit customer exceptions >>Incorrect Quantity >>Quantity on pick tag or paperwork does not match quantity received. Enter the quantity received as ZERO and the error quantity as ONE. If it's a tote part then I usually mention that in the text area, if it's a XDock shortage then I usually mention that.
Hope that helps !!

Thank you, but if it's simply a part I didn't receive, don't I select Total Quantity Ordered not Received?

that would be the case on a SINGLE-LINE order that you never received (it's pretty rare). If there were other parts on the same order, you would show ordered 1, received 0 for that line.
Making sense now ?? Not that GM would want to do that ....

thank you!