DealersEdge Professional Forums

Does anyone know who to contact or how to fix an issue with ADS (Accessories Digital Solutions)?
I checked my completed order s and found they didn’t jive with my billing them out. The tax calculation is wrong. It is taxing the sales at 5.6% instead of 5% and I can’t get them to balance. I clicked on the Tax Management tab and the correct state is checked. I want to find out how to correct it before I have a mess trying to fix these and future sales invoices. I emailed…….ads@gm but have not heard from anyone.

I was told this was a simple program that virtually runs on its own and the money comes flowing in. I figured it would be a headache that nobody could fix but ourselves. What else is new

It’s anything but simple.

We inadvertently checked the ‘Accept Online’ credit purchases a few months ago without completely realizing what we were geting in to.

All of the sudden the ADI was bringing ‘invoices only’ for items purchased online and shipped out by the ADI.

The parts were purchased on a credit card. The Visa/Mastercard transaction is recorded through our credit card processing system etc.

At first, seeing as we were one of the only ‘dummies’ to do this, we got several orders.

We had to set up a special charge account in our DMS that connected to this ‘charge account’.
GM is out there offering ‘Special’ discounts etc.
Had to find away to get invoices to match what was collected on ‘Charge’ account. Tax jurisdictions created another layer of confusion to straighten out. It was a nightmare.

All the discounts and freight charges are supposed to be credited/charged through BARS account.
The invoices were so infrequent that the Office Manager was having a hard time sorting it all out.

Needless to say, we ‘unchecked’ the ‘accept online orders’ and decided to let other folks deal with the headaches.

bluepart wrote:I was told this was a simple program that virtually runs on its own and the money comes flowing in. I figured it would be a headache that nobody could fix but ourselves. What else is new

I freaking despise it. Then again most the nonsense Gm does or sends me pretty much is. Friday rant over.

ADS@GM, or call directly. PM me for phone.

Has anyone been charged to their Parts Open Acct for just having ADS. I was charged $179. for it . My rep at the ADS said that I did not check the box that says (charge to IMR funds), that's great but it is still my money in IMR. Does anyone else know that they are paying for this Accessories catalog. I have been using the old one and now using the new one. I don't remember ever being charged for the old one. Maybe my office manager thought it was a Sales Dept thing and they have been paying for it. Can someone answer this because my rep does not know squat?

In the site configuration you need to check the 'yes' where it asks to utilize your IMR funds. It must not make a difference though because we were charged $179 on our Open Account as well.

GULLY. When it gets charged to IMR I/WE (PARTS DEPT) still pays for it. I can be using the money for things I really need for advertising. This is a brand new charge for us. I don't get charged to use the local AC delco distributor's web site. Why am I having to pay to order from the Local accessories distributor? No one uses the sight in our sales department and we do very well selling Accessories meeting/ exceeding our objectives 12 months out of the year. GM probably thinks if I already pay for EPC and OEC then they will pay for this. Just like when we go to a meeting at GMSPO-Grand Blanc they charge us $30. so they can push/sell all there BS.

When done correctly that $179 should go against your sales department IMR funds. Not your parts and service funds. We are staying out of direct shipping. Big mess.

marko65 wrote:GULLY. When it gets charged to IMR I/WE (PARTS DEPT) still pays for it. I can be using the money for things I really need for advertising. This is a brand new charge for us. I don't get charged to use the local AC delco distributor's web site. Why am I having to pay to order from the Local accessories distributor? No one uses the sight in our sales department and we do very well selling Accessories meeting/ exceeding our objectives 12 months out of the year. GM probably thinks if I already pay for EPC and OEC then they will pay for this. Just like when we go to a meeting at GMSPO-Grand Blanc they charge us $30. so they can push/sell all there BS.

The old CHROME was always a $179 fee too, whether it was claimed with the IMR funds or billed on the open account. The new ADS is handled the same way. I specified to have the ADS fee claimed through IMR and that was indeed done, but now I see I was ALSO billed on my open account! Double dipping! This may be your case as well. No response from my rep yet. Everybody best check your open account for a $179 charge and your IMR claims!