DealersEdge Professional Forums

Once again its time to put a favorable spin on the parts manager survey. GM says they are above average in 10 of 18 areas. Looking at the chart provided I don't see that. The best I can see is GM is mediocre. Good in 3 areas and about average or below in 15 areas. Great job GM.

They're are really good at being terrible

In terms of overall satisfaction with all aspects of manufacturer support for Parts Operations, GM received a 50% Top Box score, placing us ninth out of the twenty participating brands. Who was participating brands? Nash and Studebaker!!!

2longinparts wrote:In terms of overall satisfaction with all aspects of manufacturer support for Parts Operations, GM received a 50% Top Box score, placing us ninth out of the twenty participating brands. Who was participating brands? Nash and Studebaker!!!

Lets not forget Renault!!

2longinparts wrote:In terms of overall satisfaction with all aspects of manufacturer support for Parts Operations, GM received a 50% Top Box score, placing us ninth out of the twenty participating brands.

Is 50% an E or an F?

What we thought was true is true.

DOUBLE STANDARDS WE have to be at 85% 85% 90% PASE Standards or we are in the toilet. Not Right

I would like to know who was #1 so I could apply.

I'd love to have a look at the survey, and, if possible, the results
Mike Nicholes miknik@aol.com

Coming your way Mike.