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Which parts account do you use for CSO11 return fees? Such as the 35% restock fee and the 1% fee. I've been taught to put it towards 'parts policy' 6706. But my business office says it should go against 'parts discount' 687. What say you?

I personally post it against 687.

Do you charge a restock fee to your wholesale accounts? If so how how much? We don't , but it's been discussed with the GM.

We don't have many wholesale accounts here, but the ones that we do are not really big abusers of the "order it now and we'll return it if we don't need/use it" game. As far as over the counter sales, I get 35% of the price paid (not cost) for a restocking fee.

I split the MR11 35% fee into 3 accounts: 069D (service), 069E (body shop) & 069F (parts) - we all take the hit.

Seen this in an old post & it seems the most fair for all departments.

mdishong wrote:I split the MR11 35% fee into 3 accounts: 069D (service), 069E (body shop) & 069F (parts) - we all take the hit.

Seen this in an old post & it seems the most fair for all departments.

If the part being returned is the fault of either service or the body shop, I will bill a restocking fee to them on a counter ticket (at zero cost) and bill it to whatever account they want me to hit that month. All 35% charged to me by GM then goes to my 687 and pretty much washes money gained by the restock fees charged.

All orders have notes, if the return is the fault of a service misdiag or bodyshop lost job the fees are pass onto those departments, otherwise they're posted against 687.

At my last dealership, we sent notes to ALL wholesale customers regarding GM's new 35% + shipping return charges. They are all aware! If it is a Service, Sales, or Body Shop customer/error; they are charged accordingly. When Parts Dept. absorbed it, 687. Customers were made aware upon ordering parts, or quoting repairs; of the terms. Current dealership.....eats it.

I have our DMS R&R set up to put restocking fees to credit 78F, so I debit 78F when the GM credit invoice comes. We charge 10% restock on a lot of parts that go back into inventory and GM, so we generally have enough reserve to cover on code 1. I rarely have to use code 11; my parts guys are pretty accurate and my shop is very good at getting customers back in and not ordering "just to have in case". Our restock fees generally balance out and right now we're even in the black on 78F.