DealersEdge Professional Forums

Changes for Q3 as reflected in the revised Guidelines include the following:
•The 12-month purchase history target was recalculated
•Policy Tool use moves to a rolling 3-month average (Non-Wholesale)
•MPVI or Menu Penetration is 55% for Q3 & 60% for Q4
•1st Service Visit threshold is 80% or 3 ppt YOY increase
•Retention threshold is 77% for Q3 & 78% for Q4 or 1 ppt YOY increase
Who thinks this stuff up?

Never seen so dang many hoops

Bunch of crap. Just do the best job you can do and what will come will be what GM wants to give you. I'm surprised there are any incentives at all, only too force dealers onto their programs or suffer the consequences. Next step they'll be closing stores for "Non-Compliance" (or conformance whatever word you want to apply)

Instead of a bad month hurting you for one month, with the rolling window, you enjoy the pain for three months.

- gt (and vice versa...)