DealersEdge Professional Forums

Well, GM strikes again. We lost $1,565.27 because of the geniuses that came up with the brilliant P.A.C.E. PROGRAM.
Thanks GM.

Parts discounts dependent on another department to do their job (not even do their job correctly, but just to do the BASIC job)

Another bright idea from GM...…………………...NOT

Rep keeps telling the GM that its a service and parts bonus money. I keep saying, no they took away all of our parts discount and replaced it with this crap. So far its still all going to 687, I will see how long I can hold them off.

I've been arguing this since April. We've lost over $30,000 since PACE's inception. My DMA has the answer though, "buy more parts". What a joke!

Since I have no direct control what the rest of the dealer is doing why should I be penalized? PASE

I have created a new program for you. PARTS AND SHIPPING EXCELLANCE.


Because you have no control of the rest of your departments(58,75,01,76 crossdock)(but you do)
I think your paycheck should be directly affected when my customers do not receive there parts because you cant hire enough people to get the parts that my customers (not yours) (you dont care) ordered to me as promised.

lets say we debit you directly when it takes more than a extra day? there is no standard of service at GMSPO.

Why are you PENALIZING us for buying parts from you????????????????????

I am surprised my janitor and the cleanliness of the dealership is not involved in the equation. I can actually manage that.

Every month my paycheck gets smaller but I buy more parts from you.

You bean counters are going to put GM in bancruptcy again.


WHY? Because we GM dealers do not work for you? We sell your products, and if you continue with our livelihood, you will no longer have intelligent people running the Parts Departments anymore.

This PASE program isnt really looking out for the customer (my customer) it is a way to take away dollars you supposedly think you are giving us for free. We can purchase GM Genuine parts from China just like you do and get it for a lot cheaper.
You think you know my customer? You have never met my customer unless they are complaining. You dont really know what we do here do you? Stay in your offices, the real problem is you and your warehouse chain. Not us and our BS service retention.