by drapp » Tue Feb 26, 2019 10:06 pm
The reasons I asked this question are:
1 - I have been told that GM will begin electronic audits of the rewards program sometime later this year. Since the audit is electronic the document needs to show the discount, using "Proper Accounting", or GM won't see the reward given to the customer. If GM can't see the reward, they assume reward not issued to the customer. Dealer will receive attention (ie - audit).
2 - Unless dealer posts discount this way, both GM and the dealership will pay loyalty points toward the purchase - when they are NOT due to the customer. GM may charge dealer for GM's portion.
3 - Currently parts counter tickets are not "seen" by the loyalty program. GM working to fix this - likely this year. Once done, that is a whole different set of problems - good & bad.
Food for thought. Could change. Could be wrong. Don't know until we see it writing.
However, when GM issues an article titled "Proper Accounting for My GM Rewards on the RO" - you know something is up.