WPC Return Question

[Kaju65]

What is the the Transaction payment/process date? Is it the date the RO is closed?

2. Parts Retention
ALL warranty failed parts must be retained for a minimum of 15 days in the U.S. (7 days in
Canada) from the Transaction payment/process date before scrapping, unless ONE of the
following occurs:

[SHANNA]

DAY CLAIM IS PAID

[Kaju65]

And where do I find that? Is it in Global WTY Management?

[Denise Trimble]

Service Policy and Procedure Manual should have all the pertinent information.

[SHANNA]

And where do I find that? Is it in Global WTY Management?

YOUR SERVICE MANAGER SHOULD GET A REPORT DAILY ON WHICH CLAIMS GOT PAID

[overlook]

This is what works for me:

In Global Connect go to Global Warranty Management, click on "Prepare and Submit Transactions", click "View Transactions by Job Card", enter "Job Card #" and click "Search". "Submitted Date" will be the date the claim is paid IF "Actions" column (on far right) shows "Credit/Debit". If "Actions" column is blank or shows "Correct" then claim is still unpaid.

Be aware that multiple transactions on a Job Card may pay on different dates.

[Kaju65]

Got it, thanks!