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WPC Return Question
Posted:
Wed Mar 13, 2019 10:20 pmby Kaju65
What is the the Transaction payment/process date? Is it the date the RO is closed?
2. Parts Retention
ALL warranty failed parts must be retained for a minimum of 15 days in the U.S. (7 days in
Canada) from the Transaction payment/process date before scrapping, unless ONE of the
following occurs:
Re: WPC Return Question
Posted:
Thu Mar 14, 2019 2:50 pmby SHANNA
DAY CLAIM IS PAID
Re: WPC Return Question
Posted:
Thu Mar 14, 2019 4:46 pmby Kaju65
And where do I find that? Is it in Global WTY Management?
Re: WPC Return Question
Posted:
Thu Mar 14, 2019 6:00 pmby Denise Trimble
Service Policy and Procedure Manual should have all the pertinent information.
Re: WPC Return Question
Posted:
Thu Mar 14, 2019 11:18 pmby SHANNA
Kaju65 wrote:And where do I find that? Is it in Global WTY Management?
YOUR SERVICE MANAGER SHOULD GET A REPORT DAILY ON WHICH CLAIMS GOT PAID
Re: WPC Return Question
Posted:
Fri Mar 15, 2019 1:22 pmby overlook
This is what works for me:
In Global Connect go to Global Warranty Management, click on "Prepare and Submit Transactions", click "View Transactions by Job Card", enter "Job Card #" and click "Search". "Submitted Date" will be the date the claim is paid IF "Actions" column (on far right) shows "Credit/Debit". If "Actions" column is blank or shows "Correct" then claim is still unpaid.
Be aware that multiple transactions on a Job Card may pay on different dates.
Re: WPC Return Question
Posted:
Tue Mar 19, 2019 2:05 pmby Kaju65
Got it, thanks!