JGROSS1978 wrote:Reference Number: GCUS-9-7690
Part Order Status Visibility and Part Invoicing Issue Update
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Subject: Part Order Status Visibility and Part Invoicing Issue Update
Chevrolet, Buick, GMC, and Cadillac Dealers:
On April 23, 2019, we completed the update of the warehouse management system at our Pontiac Redistribution Center (RDC) to an application called SAP Extended Warehouse Management (EWM). The new system is an upgrade that will ultimately improve warehouse functionality and ability to service you, our customers.
Shipment of Dealer orders resumed on April 23rd however, we are experiencing two issues impacting your ability to manage orders: lack of visibility to order status/tracking and intermittent order invoicing.
Work continues towards restoring visibility to order status, and we expect full functionality to be available on Monday, May 6. Please note that neither SPAC (Service Parts Assistance Center) advisors or your PDC Liaisons will have any additional information on order status until visibility is restored.
Dealers may intermittently receive shipments with no invoices. We are currently working to resolve this issue and will provide an update early next week.
We understand your frustration and apologize for any inconvenience this transition is causing. Thank you for your patience and support.
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