BD Laser Max key machine

[cain555]

Anyone else find it a bear to update this machine? I have tried a direct ethernet line to the machine but it eventually says no internet connection even though we run our computer right off of the same port. I called support and although nice, don't seem to know alot more than me. They said def use a thumb drive. The thumb drive HAS to be between 4-16 GB. No more, no less. When I go to download the update to the thumb drive it takes about 45 minutes then eventually says time has run out. Tried a few different computers here and same result. Called them back and they told me to re-format the thumb drive on the Laser Max itself, so I am doing that but it's been over 2 hours and still says Operation in Progress.

Sorry for the long rant but have you all dealt with this?

Thanks,
Cain

[camaroman]

Had that happen here too. We have since upgraded the computer module to the newest one available. Have not tried to update it yet I will let you know how it goes.