Dealertrack

[OilleakEarl]

We switched from Reynolds & Reynolds last November (11/12/2018). I don't know if it's a coincidence, but since then we have dropped in sales/gross dramatically. Our gross profit totals for parts were around $75,000.00 to $85,000.00 a month. Right after going to Dealertrack, we have been at $60,000.00 to $65,000.00 every month. Our repair order count is around the same and our counter retail/wholesale is around the same. Has anyone else experienced this?
Any feed back would help

[greenthumb-38]

you might consider looking at the service advisor's discounts given. Go to the Service Dept side of Dealertrack, then REPORTS.
It is down towards the bottom of the list of reports, "Service Writer Discounts Used Report".

I don't care for the ease at which advisors can discount parts on repair orders on dealertrack.

- gt

[greenthumb-38]

from what I have been able to determine, those discounts are NOT reflected in the parts sales analysis reports... does not make sense to me.

[PartScott]

Am I reading right that it's BOTH sales and gross that have fallen off?

If so, it almost seems like something in accounting isn't set up correctly...like tire sales or GOG not going to parts.

If not, maybe there was a pricing matrix set on the old system that didn't transfer over. 15-20K monthly would be a strong matrix, but I guess it could be possible.