by AIIVESINCE85 » Thu Jun 27, 2019 7:11 pm
We receive estimates from our BS and handle them the same as any wholesale account, except we bill out the parts onto their ROs before they leave the department. If they need to change pricing for insurance-sake, they can do so, but they're not allowed to add or remove any OE parts from their ROs. As far as returns and restocking fees, they're treated just like any wholesale account and are held responsible for their actions; restocking fees are applied to the RO and either paid for by the insurance company, customer or their internal policy account. There are lines for BS sales & gross in the DOC report under the parts section which goes into the total parts gross figure for the month. They just have to add those parts lines to their labor figures to get their total departmental sales and gross.