DealersEdge Professional Forums

I noticed there is a new option if you have located a sprinting dealer. Have tried it 4 days in a row now, usually hang up after 10-15 minutes with no one answering. Then try the other option for SPAC and still no answer. Today I sat and listened to the hold music for 30 minutes trying to do a manual sprint with no answer. So I am on hold for "all other inquires" currently sitting at 15 minutes. Is anyone else having this issue.

Yes, it's like this with "everything" any more.

Now at 40 minutes, no answer. It starting to feel like I am getting blackballed.

Have you tried the chat in global connect?

I haven't, but I will

The chat is ok, most of the time I get in fairly quick.

I tried to get on the chat this morning a around 10 and got a note saying they were closed.

The SPAC hotline is a joke...seems to be the norm

I tried the SPAC chat today. Closed.

So I call them on the phone. Wait about 5 minutes, get a Rep.

I explain to rep that I'm looking for a part, that I need the part (trailer plug harness 84215177) and there are dealers who show the part.

Rep tells me that parts are in transit to 075, then mentions that I'm probably aware of the issues with 075.

No clue when I'm getting said part. I said in closing to Rep, "well, hopefully we can convince customer to buy his next vehicle from us seeing as you can't tell me when the part he needs is going to arrive."


Some days I really dread coming to work. And it's not because of my employer. The boss is a great guy. He'd do just about anything for you.

It's GM and all of these hoops they make us jump through.

Some days I really dread coming to work. And it's not because of my employer. The boss is a great guy. He'd do just about anything for you


Could not agree more!!!!!!!!!!