OPEN ORDERS GM

[EH427]

Go to view-backorder report. Rim control numbers that have a pending status can be upgraded.
We got 76 fedex overnight packages yesterday all for stock.

[PartsPlant81]

I update my DRO's to CSO's everyday during my morning routine...

For those asking: Go to "View Back-order Report"; and DRO's that are still in "PENDING" status can be upgraded to CSO by selecting the DRO's then clicking "Upgrade to CSO/VIP".
It can only be done to DRO's in PENDING status.

[mdishong]

IF RIM B.O. is upgraded to CSO, I assume it is no longer protected

[JOES924]

If you upgrade a DRO to CSO that part with that order number is no longer RIM protected. If it Is a fast moving part that is not a problem but it is slow RIM will RAMM it to you and not allow a return. Be selective on what you upgrade.

Source for this info? Asking for a friend....

The upgraded DRO is then a CSO and CSO orders are no RIM protected. I also know from experience. I did the same thing for a few years in the beginning of RIM and had what I thought were RIM protected parts. I called my PDC and they explained CSO parts are not protected.

[PartsPlant81]

Protected or not I just want my parts.

[EH427]

Protected or not I just want my parts.

Yes, gotta go for it and do what we gotta do.

[JGROSS1978]

I update my DRO's to CSO's everyday during my morning routine...

For those asking: Go to "View Back-order Report"; and DRO's that are still in "PENDING" status can be upgraded to CSO by selecting the DRO's then clicking "Upgrade to CSO/VIP".
It can only be done to DRO's in PENDING status.

I tried this. System will not let me upgrade. Do yo have to do them 1 at a time?

[JGROSS1978]

Works 1 at a time. Facility changes to 88??

[PartScott]

The upgraded DRO is then a CSO and CSO orders are no RIM protected. I also know from experience. I did the same thing for a few years in the beginning of RIM and had what I thought were RIM protected parts. I called my PDC and they explained CSO parts are not protected.

After looking at the P&P manual and only finding this under section 9.1N...

Will obsolescence protection be offered on RIM ordered parts? Is return reserve going away?
Obsolescence protection is provided for all parts RIM puts on the shelves that haven't sold in 15 months. Return Reserve is earned on RIM DRO and CSO orders as long as the dealer maintains PASE Terms status.

...I decided that was too gray and emailed the RIM help desk. This is what they said...

Scott,

The part would be protected if it was upgraded.

Adam

RIM Help Desk
GM Customer Care & Aftersales

T 844-868-9125, prompt #1
rimda@gm(dot)com
________________________________________
From: Scott W <scottw@pilesgm(dot)com>
Sent: Thursday, July 11, 2019 11:05:51 AM
To: Rimda
Subject: [EXTERNAL] Question regarding RIM protection

I have a question regarding RIM protection on certain parts. When RIM generates my stock order and I have parts that have backordered at my local facilities, if I upgrade these parts to CSO so that they will refer to other facilities, is this part still under RIM protection since RIM generated the order or does it fall out of RIM protection due to being upgraded to a CSO from a DRO order?

[PartsPlant81]

I upgrade more than one at a time as long as they are all in PEND status you can do more than one at a time.

Anything in RLSE or any status other than PEND cannot be upgraded...