I saw the message in an email a couple of weeks ago regarding the change in ordering the laser cut keys.
It stated if you wanted to receive a key overnight you will now have to CSO-3 the key and be responsible for the freight charge; otherwise the default will be FedEx Ground and it will take 1-4 business days to get.
I tried ordering my first one overnight (CSO-3); the answerback says "CANCELLED". Then I regular order it again and it goes through but now I am waiting over a week to get the key
My DMA was in here this week complaining that she was personally waiting for a key and I had to explain the new process to her and tell her it is broken at the moment just like many things the General is doing regarding our parts right now.
Has anyone else had any issues OVN a laser cut key since the new process took place?