SNAP ON CATALOG POPULATING VIN WITH RO NUMBER

[bigmac]

Before Snap On updated our machine to windows 10 we could type in the ro# and pull up the vin. We are on CDK. Now we cannot. Called CDK and the idiot that finally answered the phone told us to contact GM. Before I call Snap On does anyone know what we need to do?

[bsnyder723]

Pretty sure it's not a CDK issue... and it's DEFINITELY not a GM issue... Almost positive you need to get in touch with SNAP ON.
I had that feature at the last dealer I was at and it was really nice to have.

[camaroman]

We copy and paste them all day long and it hasn't changed since we did the updates.

[jdpetey]

Recently had same issue on one standalone. Remedied by going to snaponsupport .com and went to ‘Snap-On EPC Plug-ins’ listed on the bottom left and downloaded ‘Snapon Integration Professional’, ‘Integration Assistant’ and ‘Active X Component’. I can’t remember if I downloaded ‘Licensing ActiveX Control’ or not. Then things began to function again. Hope this helps.

[LOKI1]

We are on RR can someone explain how to do this? It sounds like a great feature to have. Meanwhile I'll look.

[wct54]

We are also on CDK, and had the exact same thing happen to us after some type of Windows update.
So we called Snap-On customer support, they remotely accessed our computers and fixed the VIN button problem
quickly. Anytime I've called these folks, they have been very helpful.

[bigmac]

We end up calling Snap On also. Very helpful and had it working in a few minutes.