DealersEdge Professional Forums

What are the rest of you doing about customers wanting GM warranty replacement for defective GM parts purchased from Amazon ?

bluepart wrote:What are the rest of you doing about customers wanting GM warranty replacement for defective GM parts purchased from Amazon ?

Telling them to get it handled through Amazon.

bluepart wrote:What are the rest of you doing about customers wanting GM warranty replacement for defective GM parts purchased from Amazon ?

I told a customer recently to bring me a receipt from an authorized GM/ACDelco dealer and I will submit for warranty... otherwise he could contact Amazon and see what they can do for him....

Same as bsnyder723, if he can produce a receipt you might as well submit it and take the 40% providing it is a warrantable condition

Nope. They can deal with Amazon as far as I'm concerned.

They didn't buy it from a GM dealer? Not my problem. Take it back to where you bought it.

bentwrench54 wrote:Nope. They can deal with Amazon as far as I'm concerned.

They didn't buy it from a GM dealer? Not my problem. Take it back to where you bought it.

I'll work with them if it's a dealer selling on Amazon... But all bets are off if it's someone buying old stock and selling it on Amazon or ebay!

Issue #984 on the DFOAB site. Look at GM's response to that question.

Cosmo wrote:Issue #984 on the DFOAB site. Look at GM's response to that question.

I'll stick with my first response.... PROOF OF PURCHASE from a dealer or AUTHORIZED supplier or go pound sand!

i tell them this as politely as possible "can you produce a receipt,from a GM dealer? "NO" then take it back to where you bought it from....oh, and have a nice day