by CADLOU » Tue Nov 19, 2019 8:14 pm
[quote="greenthumb-38"]Reference Number: GCUS-9-8506
Suspension of National Referrals for Customer Special Orders (CSO)
U.S. Chevrolet, Buick, GMC, and Cadillac Dealers:
As we begin limited receiving operations across the Parts Distribution (PDC) network, effective today we are suspending the referral of Customer Special Orders (CSO) through the national referral chain until further notice. Minimizing referrals will allow greater focus on the critical action of receiving which will give us a head start on replenishing inventory levels at the proper locations.
Effective October 16, 2019:
• Until further notice, CSO will not refer through the national chain if they cannot be filled at the first stocking location. Referrals will continue through the local referral chains where inventory can be shipped between facilities
• This change DOES NOT impact the referral of a CSO-3/4/5 (OVN). These orders will continue to utilize the national referral chain, if required
• If a part is required next day and inventory is not available in the first stocking facility, Dealers should order as a CSO-3/4/5 (OVN), per the current policies
• Dealers will still be able to claim freight charges on eligible warranty repairs
Ship Direct orders are not impacted by this change and will refer as normal.
Thank you for your continued l]
oyalty and patience as we make necessary changes to support the overall health of the network.[/quote
this is so much bs! I ordered a psrt cso3 it cancelled even thought 39 showed stock. I was told that I had to order it regular cso3. let it backorder then sprint it. What? WHY?