While the adjustment to loyalty is a good thing, it really doesn't address the elephant in the room. Purchases are way down because we cannot purchase anything. There are two side of the equation and we are losing a lot of money.
We had to overnight oil filters --- and it took 6 days to get them.
Today I lost sales on approximately $4,000 worth of parts because I couldn't provide accurate promise information to our customers. I had to tell them the dealerships where they could purchase the parts - and hope they return once this is all over.
I have spoken to dealerships who have driven hundreds of miles to obtain body parts.
Hopefully we can all have a happy Valentine's Day - that will be when this is fixed. Unless there is a winter storm sometime this ... Winter...