DealersEdge Professional Forums

A Q&A SESSION WITH ERIC CUNNINGHAM ...THIS SHOULD BE GOOD..HIS EARS AND HAIR WILL BE BURNING...HE HAS BALLS THATS FOR SURE.

WHAT ARE SOME QUESTIONS WE ARE GOING TO ASK?

Bumper covers, can we not use those crappy boomerang boxes any more? I just look at them and they fall apart. Such a terrible design.
Cores, can we stop with all the bumper/lamp cores. Really its too much... They just throw them into a shredder....

I encourage all of you to use "laser focused in your questions" Bonus points if one gets out on the conference call!
near suicidal parts manager atm

dandanthepartsman wrote:WHAT ARE SOME QUESTIONS WE ARE GOING TO ASK?

Bumper covers, can we not use those crappy boomerang boxes any more? I just look at them and they fall apart. Such a terrible design.
Cores, can we stop with all the bumper/lamp cores. Really its too much... They just throw them into a shredder....

I encourage all of you to use "laser focused in your questions" Bonus points if one gets out on the conference call!
near suicidal parts manager atm

I get morbid pleasure out of cutting up fascia cores with the big ass pair of scissors that we keep in the parts room here.

sometimes i use an airsaw from the tech out in the shop.

Can't see it being anything but a waste of an hour. Maybe they will announce they will shut down from Christmas till New Years like the old days to replenish warehouses. If anyone remembers those times, it took till the end of January for a return to normalcy

hoofty53 wrote:Can't see it being anything but a waste of an hour. Maybe they will announce they will shut down from Christmas till New Years like the old days to replenish warehouses. If anyone remembers those times, it took till the end of January for a return to normalcy

My DMA called me back while trying to track down info on a part, and told me about one of the call in sessions and that I needed to attend one of them.

I flat out said no.

Summary of my multiple submissions:

1. allow returns without the CSO penalty and not impact our return reserves due to poor levels of service by GM during the strike and after the strike. parts written, but not shipped for days, weeks, or even months; that were sourced elsewhere by us or the customer, then 75 or 76 ships the part that is no longer needed. now we are stuck with parts that we couldn't cancel and GM would not ship.

2. I still have pending shortage claims dating back to pre-strike with the whole Plant 75 debacle. I am told that they are "pending an investigation". Almost $3,000.00 in shortages that have no tracking info and no visibility online, yet they invoiced me for them.

3. Resolve the issue of referral PDCs floor canceling orders, forcing the customer to get to the back of the SPAC case line. This is how GM "clears" backorders. See Tim Turvey's last video at the 1:40 mark. They didn't "ship" those backorders, they just "cleared" them, just as Turvey said. Absurd.

4. Empower the DMA. you have taken away his ability to assist me. While I am pleased with my DMA as a person and appreciate his knowledge, he can basically do nothing for me and my dealership. This experiment is a failure.

5. Either dissolve the SPAC dept (not SPAC cases, but rather the SPAC agents) or staff the phones according to demand and give the agents real data to share. Currently, they are not a support center. IF you get thru to the call center (in the Philippines ??) all they do is read the exact same info off of Global Connect that we already have available to us. We need better agents armed with better data. Let them share the data electronically with us so we can better communicate with our customers. The agents in Detroit (assumed) seem to be better equipped with data, info, and knowledge.

6. Eric, you have said repeatedly in your videos that our (the dealership's) profit is our primary concern, yet GM continues to erode the ability of the parts dept to make a profit, basing our discounts on other departments' performance. Additionally, the matrix for YOY purchase growth is written as such that one bad month impacts two more. Yes, that really helps us. (GT holds up his sarcasm sign.)

feel free to share these with Eric and his team. they need to know that we know that they are in need of change, and selling wiper blades in the service drive is not the answer to our profitability. And don't get me started on the credit card offer, I feel like a solar panel salesman walking the aisles at Home Depot on a Saturday afternoon...

- gt is done ranting and raving

greenthumb-38 wrote:Summary of my multiple submissions:

1. allow returns without the CSO penalty and not impact our return reserves due to poor levels of service by GM during the strike and after the strike. parts written, but not shipped for days, weeks, or even months; that were sourced elsewhere by us or the customer, then 75 or 76 ships the part that is no longer needed. now we are stuck with parts that we couldn't cancel and GM would not ship.

2. I still have pending shortage claims dating back to pre-strike with the whole Plant 75 debacle. I am told that they are "pending an investigation". Almost $3,000.00 in shortages that have no tracking info and no visibility online, yet they invoiced me for them.

3. Resolve the issue of referral PDCs floor canceling orders, forcing the customer to get to the back of the SPAC case line. This is how GM "clears" backorders. See Tim Turvey's last video at the 1:40 mark. They didn't "ship" those backorders, they just "cleared" them, just as Turvey said. Absurd.

4. Empower the DMA. you have taken away his ability to assist me. While I am pleased with my DMA as a person and appreciate his knowledge, he can basically do nothing for me and my dealership. This experiment is a failure.

5. Either dissolve the SPAC dept (not SPAC cases, but rather the SPAC agents) or staff the phones according to demand and give the agents real data to share. Currently, they are not a support center. IF you get thru to the call center (in the Philippines ??) all they do is read the exact same info off of Global Connect that we already have available to us. We need better agents armed with better data. Let them share the data electronically with us so we can better communicate with our customers. The agents in Detroit (assumed) seem to be better equipped with data, info, and knowledge.

6. Eric, you have said repeatedly in your videos that our (the dealership's) profit is our primary concern, yet GM continues to erode the ability of the parts dept to make a profit, basing our discounts on other departments' performance. Additionally, the matrix for YOY purchase growth is written as such that one bad month impacts two more. Yes, that really helps us. (GT holds up his sarcasm sign.)

feel free to share these with Eric and his team. they need to know that we know that they are in need of change, and selling wiper blades in the service drive is not the answer to our profitability. And don't get me started on the credit card offer, I feel like a solar panel salesman walking the aisles at Home Depot on a Saturday afternoon...

- gt is done ranting and raving

NICE!!!!!!

Duplicate post

coleracing77 wrote:1. allow returns without the CSO penalty and not impact our return reserves due to poor levels of service by GM during the strike and after the strike. parts written, but not shipped for days, weeks, or even months; that were sourced elsewhere by us or the customer, then 75 or 76 ships the part that is no longer needed. now we are stuck with parts that we couldn't cancel and GM would not ship.

My PDC told me to submit all of these claims as shipped in error with a note " delayed due to strike". Every one I have submitted has been approved.

coleracing77 wrote:

coleracing77 wrote:1. allow returns without the CSO penalty and not impact our return reserves due to poor levels of service by GM during the strike and after the strike. parts written, but not shipped for days, weeks, or even months; that were sourced elsewhere by us or the customer, then 75 or 76 ships the part that is no longer needed. now we are stuck with parts that we couldn't cancel and GM would not ship.

My PDC told me to submit all of these claims as shipped in error with a note " delayed due to strike". Every one I have submitted has been approved.

Could you explain exactly how you have been submitting these? We have tried a few and have not had any luck.