19419326 BLOCK HEATER CORD RECALL

19419326 BLOCK HEATER CORD RECALL

Postby Torgy » Mon Jan 06, 2020 2:14 pm

Is anyone having any luck getting the block heater cord kit for the Duramax? Mine keep canceling, even though I order CSO with the VIN #. I spoke top SPAC on December 19th and they told me that anything ordered prior to Dec 9th were canceled and that everything from then to current would process. So I spent hours resubmitting orders with the VIN's and now I just checked and they all have canceled. I have been on hold with SPAC for 20 minutes to find our WTF is going on!
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Re: 19419326 BLOCK HEATER CORD RECALL

Postby CHUCKINPARTS » Mon Jan 06, 2020 2:18 pm

Mine cancelled every time I put in an order. I quit trying but they send me some periodically out of the blue. You should know that GM knows best :lol: :lol: :lol: :lol:
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Re: 19419326 BLOCK HEATER CORD RECALL

Postby Torgy » Mon Jan 06, 2020 2:43 pm

SPAC told me that they are all canceling because the are back on pre shipment.
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Re: 19419326 BLOCK HEATER CORD RECALL

Postby ScottParts » Mon Jan 06, 2020 5:38 pm

I was told the same as Torgy. Can't order until the pre-shipment is done. And you all know the answer I got when I asked when that would be....... I finally bought one from another local dealer, who told me he got in trouble the last time he sold one over the counter.
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Re: 19419326 BLOCK HEATER CORD RECALL

Postby GMpartsLux » Mon Jan 06, 2020 11:10 pm

We have a truck we dealer traded for. The previous dealer cut the cord off and the truck did not even have the recall on it. Ive ordered several times and even got one order to upgrade to a SPAC Case. However they all eventually canceled even though our local pdc has 1200 of them.
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Re: 19419326 BLOCK HEATER CORD RECALL

Postby Whiner » Tue Jan 07, 2020 1:38 am

The best part of this whole particular mess is that GM is notifying the customers of the issue and telling them to come in.

This notification I do not understand. Cords were cut / removed and customers got $100. The field action is closed. Why not wait until parts are readily available to notify customers? Why piss them off?

Okay I can understand the cold weather states, but if they waited nationally then the cold weather states could have more parts.

Maybe just another reason Silverado is now #3 in sales, behind Ford and RAM
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Re: 19419326 BLOCK HEATER CORD RECALL

Postby Parts007 » Tue Jan 07, 2020 7:36 pm

There is a dealer 80 miles south of me that is allowed to order the because of their zip code. It must not get that cold in my state. But don't fret, i am sure they will be released in the spring.
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Re: 19419326 BLOCK HEATER CORD RECALL

Postby SHANNA » Tue Jan 07, 2020 8:26 pm

MY REP CALLED ME AND HAD ME EMAIL HIM VIN NUMBES OF TRUCK WITH THE RECALL BECAUSE SOMEONE DIDNT PUT OHIO IN AS A COLD WEATHER STATE!!

I SENT HIM 22 VIN NUMBERS GOT 6 CORDS!!
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Re: 19419326 BLOCK HEATER CORD RECALL

Postby TimK » Tue Jan 07, 2020 8:29 pm

SHANNA wrote:I SENT HIM 22 VIN NUMBERS GOT 6 CORDS!!


Typical GM math.

:shock:
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Re: 19419326 BLOCK HEATER CORD RECALL

Postby Trav_ThePartsGuy » Tue Jan 14, 2020 9:38 pm

Yeah we've been waiting forever for the 11 we have on order yet two dealers near us have 20 plus each available. So now I'm trying to figure out how I can navigate this minefield and get 11 cords for my customers.
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