FixedManager wrote:Stop ordering parts for customers that won't commit to a return appointment.
GM makes it next to impossible to tell anyone when the parts will be in so an appointment can be set.
FixedManager wrote:Stop ordering parts for customers that won't commit to a return appointment.
JeepGuy...who do you charge the 35% to, the service department?
X476 wrote:FixedManager wrote:Stop ordering parts for customers that won't commit to a return appointment.
GM makes it next to impossible to tell anyone when the parts will be in so an appointment can be set.
FixedManager wrote:X476 wrote:FixedManager wrote:Stop ordering parts for customers that won't commit to a return appointment.
GM makes it next to impossible to tell anyone when the parts will be in so an appointment can be set.
An experienced Parts Associate can approximate it, regardless of where shipping originates from. I understand stuff happens and my policy is all items are overnighted with some size and weight exceptions. The freight bills cost less than the profit loss.
The vehicle is in the shop, it is diagnosed by a qualified Technician, the customer authorizes repairs, an appointment is set, you order the part.....Simple. The only effort on your part is if the customer no-shows which requires a call.
I have a 93% SOR install rate and average ninety-six non-internal repair orders per day.
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