by drapp » Thu Jan 16, 2020 1:09 am
Recall information has been moved. Like all things GM it is a little more difficult to find but not too bad once you get the hang of it. Follow instructions below:
1 - Login to Global Connect
2 - Access "App Center"
3 - In the "Search Apps" box (NOT the search box at the top of the page) type: Max
4 - You should have one application available, called MAXIS - Dealer. Open / Launch it. If you don't have access get with PSC / PSA and have it assigned.
5 - A screen opens that, depending on access, may have several boxes or a few.
6 - Click the green "view" button in the box titled "GFAM Dealer Reports - Dealers"
7 - Depending on internet speed / computer speed and GM speed these steps may take a minute.
8 - When screen opens click "Open VIN Report (Dealer)
********DO NOT BE FOOLED INTO CLICKING THE MIDDLE OPTION "Field Action Initiation Report (Dealer)" IT DOES NOT WORK - YET*********
9 - If you are impatient and double click the report in step 8 you may end up with more than one screen opening. As I said it can be slow.
10 - Once the screen opens you will see a title "Open VIN Report (Dealer)" and a mostly blank box in the middle of the screen. DO NOT PUT ANYTHING IN THE BLANK BOXES. More on this later.
11 - Click "Finish" at the very bottom center of the screen.
12 - You will likely see a pop-up warning you this could take a while. Not to worry it generally takes me less than a minute to receive the spreadsheet.
13 - Allow the spreadsheet to open - you will need Excel or a reader to open this.
14 - NOTE: The spreadsheet contains 2 pages. One is general vehicles that belong to someone other than the dealership and the other shows the units in stock at your dealership that require attention.
If you put data in the box(es) mentioned in step 10 you can filter out what appears on the spreadsheet. However, I have found it much easier to work with the data in the spreadsheet as the application can get a little finicky with the boxes containing data.
Hope this helps.