DealersEdge Professional Forums

So, I have had a SPAC case on a item for a while... Customer is now wondering what's going on. I call a couple dealers and one close to me but too far to pick up the part is willing to Sprint the part... Awesome. I get ahold of SPAC and give all the usual info to get this process done. SPAC then asks me how I plan to get the part from them. Pick up or will they deliver? I said he can FEDEX it today! They then tell me they cannot approve the Sprint because this part is available at GM facilities.... I complain and tell them I have already spoken to the Manager and he will ship it right now, I could have it next day and make the customer happy. They basically tell me too bad and the best they can do is force the part to be shipped from a PDC or I can contact the dealership back and buy it from them and pay the shipping myself. I am upset but have no choice because they refuse to process the Sprint. This was 3 days ago and the part is still not showing any progress when I look it up in workbench. Just the same message.

****012320 HR 15 MIN 25 SEC 31
PARTS ARE AVAILABLE AT VARIOUS GM FACILITIES.
ORDERS WILL BE SHIPPED ON FIRST-IN, FIRST-OUT BASIS. WE WILL PROVIDE AN ETA AS SOON AS POSSIBLE. THANK YOU FOR YOUR PATIENCE.

This is complete BS... Would it be different if the sprinting dealer was further away from me? They are within 50 miles... If that is the case and they will approve a Sprint from further away that just makes ZERO sense. If I loose money buy paying more to having them ship the part I can try and cancel the SPAC case but that never works and I will end up billed for it and receive it God knows when... They are basically telling me my choices are to loose more money cause this isn't the first time I have had to get parts elsewhere and still somehow try and keep my PASE compliancy or have a car just sit in the shop with my customer getting more and more upset everyday I have no answers.

The only way I have had luck with SPACs lately…..
Input SPAC and get on chat after. Tell them the car is down and need to expedite it. I then take that SR an SPAC info and email my rep. I've honestly had surprisingly good luck getting stuff faster that way.

Call your DM and give him the spac case and the Sprint Case # if you have it. Tell him what the problem is. Also, call SPRINT back and tell them your problem and you want this escalated because it has been three days now or longer. Continue to call them everyday. I have had to throw tantrums on them. I also have learned that you have some at SPRINT that will go the extra mile, if your nice. You have to play it by ear and gauge who your are talking too. I am not ashamed to say I have done a lot of things that was not nice to get my part. I have bugged the DM also, I am easier on them because I need them more than I need the person I am talking to on SPRINT. There is a a guy on there, that I know will help but I can't think of his name. I am not sure what part of the British Empire, lol, he comes from but I know him by his accent. He is the only one that I know when I hear I can believe and will do all he can. JUST BE A PEST TO THEM.