DealersEdge Professional Forums

What do you guys do when it's the techs fault a part broke? You can't charge the customer, and damned if it's the parts department fault. Who eats the part cost? I understand mistakes happed but what if you have a tech that breaks things more often than others? Do you charge the tech for the part? Curious as to what your shops do.

If a Tech occasional breaks a part in our shop, it's billed to Service on a counter sale and we document the work order and who the tech was. That way the S/M can review and address accordingly. Parts should NEVER be paying when Service breaks a part. It's ultimately not Parts problem if the tech keeps breaking things....that's for the SM to discuss with that particular tech. The way I see it...we're selling a part...LOL...albeit in the DP's eyes it's going from one hand to the other but to Parts it's a sale!

I'd put this along the same lines if Parts orders the wrong part...or forgets to order a part all together and the customer has to be put in a rental or some other arrangement. Parts would then eat that cost.

Fair is fair!!

Bill it to shop (service) policy. If the same tech continues to destroy parts, get a new tech.