DealersEdge Professional Forums

Posted: **Wed Feb 05, 2020 10:12 pm**

Do any of you use a 15 tote system for warranty parts? We are going to give it a go here, however I still do not understand how it works. Tote one is marked 1-15, tote two is marked 2-16, tote three is marked 3-17 and so on up to 15 totes.
The idea is to put warranty parts in the totes as the RO is paid according to the date. It makes no sense to me.
Supposedly a dealer in Virginia uses this system and it is very efficient. If anyone knows how this is supposed to work, I would appreciate instructions, heck it might be worth a road trip to see it in person.
Thanks Alan

Posted: **Wed Feb 05, 2020 11:35 pm**

where do you get totes

Posted: **Thu Feb 06, 2020 12:46 pm**

AlanHomes wrote:Do any of you use a 15 tote system for warranty parts? We are going to give it a go here, however I still do not understand how it works. Tote one is marked 1-15, tote two is marked 2-16, tote three is marked 3-17 and so on up to 15 totes.
The idea is to put warranty parts in the totes as the RO is paid according to the date. It makes no sense to me.
Supposedly a dealer in Virginia uses this system and it is very efficient. If anyone knows how this is supposed to work, I would appreciate instructions, heck it might be worth a road trip to see it in person.
Thanks Alan

Tote one is marked 1-15, tote two is marked 2-16, tote three is marked 3-17 :

what do those numbers represent? dates?

RO's submitted to warranty on the same day don't necessarily get paid at the same time. So wouldn't see the logic in sorting by a future unknown (date paid).

Posted: **Thu Feb 06, 2020 1:32 pm**

Sounds very weird. We just finished up going through a warranty audit, and were told by the guy that GM is going to implement a 7 day hold instead of the regular 15 day.

He said it'll be in the next revision of policies and procedures.

How would this tote system work on a 7 day hold?

Posted: **Thu Feb 06, 2020 2:19 pm**

We have an area set up with five large bulk bins which are divided into sections labeled 0 through 9 (corresponding to the last digit of the RO). When the parts get brought back to us, we place them on the correct shelf. The Service Manager goes through them every day, moving parts that have been paid from the shelf to a tote that gets marked with the date for scrap. When a tote is ready, the parts are scrapped and the process starts all over the next day.

Posted: **Thu Feb 06, 2020 2:36 pm**

You need to store them by RO, not date.

It makes them easier to find in case of an audit or a parts return.

And it makes them easier to find when you scrap them.

There is a good scrap report in global connect:

09 Building a Parts Scrapping Report in GWM

Posted: **Thu Feb 06, 2020 3:50 pm**

AlanHomes wrote:Do any of you use a 15 tote system for warranty parts? We are going to give it a go here, however I still do not understand how it works. Tote one is marked 1-15, tote two is marked 2-16, tote three is marked 3-17 and so on up to 15 totes.
The idea is to put warranty parts in the totes as the RO is paid according to the date. It makes no sense to me.
Supposedly a dealer in Virginia uses this system and it is very efficient. If anyone knows how this is supposed to work, I would appreciate instructions, heck it might be worth a road trip to see it in person.
Thanks Alan

Would not work here
example 1 tech turns in parts on 10/1, ro sits in service for what ever reason, warranty finally gets it on 10/15 submits claim said claim is rejected, get resubmitted on 10/16 finally gets accepted
on 10/17 so which tote does the parts go in?

i use 10 tote system 1-10 for last number of ro i go through it once a month and purge it

Posted: **Thu Feb 06, 2020 5:17 pm**

smoyer wrote:
AlanHomes wrote:Do any of you use a 15 tote system for warranty parts? We are going to give it a go here, however I still do not understand how it works. Tote one is marked 1-15, tote two is marked 2-16, tote three is marked 3-17 and so on up to 15 totes.
The idea is to put warranty parts in the totes as the RO is paid according to the date. It makes no sense to me.
Supposedly a dealer in Virginia uses this system and it is very efficient. If anyone knows how this is supposed to work, I would appreciate instructions, heck it might be worth a road trip to see it in person.
Thanks Alan

Would not work here
example 1 tech turns in parts on 10/1, ro sits in service for what ever reason, warranty finally gets it on 10/15 submits claim said claim is rejected, get resubmitted on 10/16 finally gets accepted
on 10/17 so which tote does the parts go in?

i use 10 tote system 1-10 for last number of ro i go through it once a month and purge it

This is what every dealer I have been to does.

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