DealersEdge Professional Forums

How is it even possible to go from 94% to 75.2% overnight

Your talking the General here. Anything is possible with them. Gotta love it.

Mine dropped almost 70% overnight.

Did anyone else drop off from PASE last month for RIM purchase loyalty?
We did, and I find it hard to believe that we went from an average of 96.81% down to 71.58%.
Especially when the RIM reporting wasn't working for a few days!

TORGY.

NOPE I WAS AT 97.3% . I DONT LET MY SERVICE DEPT BUY MUCH AFTERMARKET

Torgy wrote:Did anyone else drop off from PASE last month for RIM purchase loyalty?
We did, and I find it hard to believe that we went from an average of 96.81% down to 71.58%.
Especially when the RIM reporting wasn't working for a few days!

Have you looked at your report yet to see what you're dinged on? Possibly a ticket from last month that got closed this month with some big ticket items on it? That happens here every once in a while...easy to get adjusted.

olepartsguy wrote:TORGY.

NOPE I WAS AT 97.3% . I DONT LET MY SERVICE DEPT BUY MUCH AFTERMARKET

He's asking about RIM Purchase Loyalty, not Dealer Sales Loyalty.

Did you look at your RIM purchase loyalty report? I usually look at this when my percentages start creeping lower. I sort it by the "non rim dollar amount" column from largest to smallest.

PURCHASE LOYALTY GOES HAND IN HAND ON WHAT YOU SELL TO THE SERVICE DEPT.

MY SALES LOYALTY WAS 93.75%

olepartsguy wrote:PURCHASE LOYALTY GOES HAND IN HAND ON WHAT YOU SELL TO THE SERVICE DEPT.

MY SALES LOYALTY WAS 93.75%

Not entirely true. Before we were on the GM tire and oil programs, my RIM Purchase Loyalty was usually between 92-94%. Dealer Sales Loyalty, however was low 70's on a good day.

Dealer Sales Loyalty reflects the percentage of how many GM/AC Delco vs. NON GM/AC Delco parts are sold on service repair orders of GM vehicles. RIM Purchase Loyalty is a percentage of how many RIM stocked parts you sell that are actually ordered on a RIM controlled order vs. how many you obtain through other measures (CSO, other dealers, WD, etc...). A dealer can have one metric on the high end, and another one that is below standard as they are a measurement of two different types of data.

that's what happened to us, my sales loyalty was @ 90.03% and purchase loyalty was 71.58%. CSO orders must have been really high last month.