PASE purchase LOYALTY

[smoyer]

How is it even possible to go from 94% to 75.2% overnight

[camaroman]

Your talking the General here. Anything is possible with them. Gotta love it.

[WiscoCheese]

Mine dropped almost 70% overnight.

[Torgy]

Did anyone else drop off from PASE last month for RIM purchase loyalty?
We did, and I find it hard to believe that we went from an average of 96.81% down to 71.58%.
Especially when the RIM reporting wasn't working for a few days!

[olepartsguy]

TORGY.

NOPE I WAS AT 97.3% . I DONT LET MY SERVICE DEPT BUY MUCH AFTERMARKET

[PartScott]

Did anyone else drop off from PASE last month for RIM purchase loyalty?
We did, and I find it hard to believe that we went from an average of 96.81% down to 71.58%.
Especially when the RIM reporting wasn't working for a few days!

Have you looked at your report yet to see what you're dinged on? Possibly a ticket from last month that got closed this month with some big ticket items on it? That happens here every once in a while...easy to get adjusted.

TORGY.

NOPE I WAS AT 97.3% . I DONT LET MY SERVICE DEPT BUY MUCH AFTERMARKET

He's asking about RIM Purchase Loyalty, not Dealer Sales Loyalty.

[stevejm71]

Did you look at your RIM purchase loyalty report? I usually look at this when my percentages start creeping lower. I sort it by the "non rim dollar amount" column from largest to smallest.

[olepartsguy]

PURCHASE LOYALTY GOES HAND IN HAND ON WHAT YOU SELL TO THE SERVICE DEPT.

MY SALES LOYALTY WAS 93.75%

[PartScott]

PURCHASE LOYALTY GOES HAND IN HAND ON WHAT YOU SELL TO THE SERVICE DEPT.

MY SALES LOYALTY WAS 93.75%

Not entirely true. Before we were on the GM tire and oil programs, my RIM Purchase Loyalty was usually between 92-94%. Dealer Sales Loyalty, however was low 70's on a good day.

Dealer Sales Loyalty reflects the percentage of how many GM/AC Delco vs. NON GM/AC Delco parts are sold on service repair orders of GM vehicles. RIM Purchase Loyalty is a percentage of how many RIM stocked parts you sell that are actually ordered on a RIM controlled order vs. how many you obtain through other measures (CSO, other dealers, WD, etc...). A dealer can have one metric on the high end, and another one that is below standard as they are a measurement of two different types of data.

[Torgy]

that's what happened to us, my sales loyalty was @ 90.03% and purchase loyalty was 71.58%. CSO orders must have been really high last month.