DealersEdge Professional Forums

Down again this morning NICE

Global's IT department must be a bunch on 5 year olds hopped up on sugar. SMDH
FYI, I just logged into Global on IE and could at least get into RIM and answerbacks... so at least I'm not totally dead in the water

This thread has 21k views... Still the same problems. Get it together guys......

Our warranty clerk gives us a daily report on what RO's have been paid. It shows what line(s) were paid and they reprint a copy of the repair order. We then mark the parts with the date they were paid. The reports I receive will show what was paid a few days prior, it is never in real time.
I would be very cautious when looking into Global Warranty and assuming all lines were paid, it might show paid, but is that ALL lines on the RO? Line 1 may have paid, but did line 2 or 3?

AND ITS UP

SORRY STILL NOT WORKING PROPERLY. F__K IT I AM GOING HOME

NOW OEC crashed and I'm in the middle of trying to send that special someone a f'n headlamp! They too, have buckled under the SPAC case pressure.

And it is down rite at order time real nice

We're down too. Fingers crossed it went......I know they were jacking around in some of the apps over the weekend.

If you are having an issue with upgrading an order to a SPAC Case, please try upgrading your order using the Parts Workbench "View Order Status Detail Screen"



LOL has this ever worked for anyone?
Everytime i have tried i get the same message!
15020: The Back-order report with the order type CSO/VIP selected for upgrading to SPAC case failed to upgrade. Please try again later.


keeping this post alive