As I am sure most of you know by now GM has Customer Satisfaction Program # N202309631 which allows a customer to request a new trailer information label be installed on their truck. We have a few of these ordered and / or here. The cost of this label is (was) $123.27.
We installed one today and the warranty clerk submitted the claim. It paid $103.98 SHORT!!! The reason for the short payment was the parts cost. After looking into this I learned that GM changed the price on the label three days ago (August 10). The label was $123.27, we were invoiced for all the labels received at $123.27. As of August 10 the price is now $49.00.
123.27 x 140% = $172.58
49.00 x 140% = $68.60
172.58 - 68.60 = $103.98 ---- THE AMOUNT THE CLAIM WAS SHORTED
I spoke with pricing - there is no price protection on the part number.
The labels we have on order cannot be cancelled and all were ordered before August 10, they will invoice at $123.27
In my opinion this feels like GM stealing from the dealership. We have zero control over what happened.
Was there a message about this that I missed? I ran the number on the locator and there are several dealerships in the area with labels on-hand. WE ALL NEED TO MAKE STINK OVER THIS ONE.