Re: sprints
Posted: Wed Aug 25, 2021 8:46 pm
I can't get any requests to show up in D2D.
D2D says it's a problem with GM.
GM says it's a problem with D2D.
D2D says it's a problem with GM.
GM says it's a problem with D2D.
PicnicTable wrote:PartScott wrote:Yeah, I don't see that it's a pain at all. Agree to the sale on D2D, create the shipping label in D2D by entering package dimensions and weight, print the label and attach it to the package and aside from pulling, packing and billing it, that's really all there is to it.
Exactly. It's not an issue at all to SPRINT stuff. We've done over $50,000 in SPRINT this year. Best part is there are no returns. Just avoid Canada for the obvious hassles.
bentwrench54 wrote:I can't get any requests to show up in D2D.
D2D says it's a problem with GM.
GM says it's a problem with D2D.
918PartsMgr wrote:Never really had an issue, it's helped me move some oldball stuff at this new store I'm at.
Even done accouple Canada dealer stuff with no problems.
westside wrote:bentwrench54 wrote:I can't get any requests to show up in D2D.
D2D says it's a problem with GM.
GM says it's a problem with D2D.
We had that problem, What I did I changed our cut off time... Go to D2D express on the left side click on D2D express settings it will say I WANT TO … pull down change cut off time.. I changed mine to 6:00 pm that seem to help. Because if your past your cut off time you wont get the request... Hope that helps..
bigmac wrote:We have a SPAC case on a torque converter 19419373, After a lot of calls we found a dealer willing to sprint. Problem was, as of Monday at 11:00, it showed it was still searching for the second time. We waited all day and it still showed it was searching. Tuesday it was still showing the same thing. Tuesday afternoon we called SPAC and the agent says it should stop searching in an hour or two. This morning it's still searching. We called SPAC again and was told this part is not available to Sprint or d2d express. First why does it allow a SPAC case if it cannot be sprinted? Second why couldn't the first agent tell us this? Third is there anyone at GM that cares about their customers getting back on the road?
bigmac wrote:We have a SPAC case on a torque converter 19419373, After a lot of calls we found a dealer willing to sprint. Problem was, as of Monday at 11:00, it showed it was still searching for the second time. We waited all day and it still showed it was searching. Tuesday it was still showing the same thing. Tuesday afternoon we called SPAC and the agent says it should stop searching in an hour or two. This morning it's still searching. We called SPAC again and was told this part is not available to Sprint or d2d express. First why does it allow a SPAC case if it cannot be sprinted? Second why couldn't the first agent tell us this? Third is there anyone at GM that cares about their customers getting back on the road?