GM - Mass cancelation of orders by the system

GM - Mass cancelation of orders by the system

Postby Parts007 » Wed May 25, 2022 3:20 pm

Be aware that a few of my long standing orders canceled today for no real legit reason. A DPAC agent told me this, "There was a mass cancelation of orders by the system. They are being reopened as soon as possible. Please watch your orders for orders to be reopened"
Parts007
 
Posts: 617
Joined: Mon Apr 23, 2001 12:00 am

Re: GM - Mass cancelation of orders by the system

Postby Denise Trimble » Wed May 25, 2022 6:24 pm

We had two older backordered recall parts cancel. Thank you for the information!
Denise Trimble
 
Posts: 1023
Joined: Wed Mar 30, 2011 12:00 am

Re: GM - Mass cancelation of orders by the system

Postby camaroman » Wed May 25, 2022 6:59 pm

I received a pile of answerbacks saying order cancelled, duplicate vins. They were DRO orders so I imagine that was part of the mess. Awesome.
camaroman
 
Posts: 792
Joined: Fri Sep 03, 2004 12:00 am

Re: GM - Mass cancelation of orders by the system

Postby fxwgrider80 » Wed May 25, 2022 8:55 pm

I've been told that all DRO's cancel after 60 days , and I am finding out GM is doing the same with CSO orders.
Any one else seeing this?
fxwgrider80
 
Posts: 24
Joined: Wed Jan 29, 2020 4:09 pm

Re: GM - Mass cancelation of orders by the system

Postby ScottParts » Wed May 25, 2022 10:13 pm

Most of mine have been RIM orders that I upgraded to CSO (no SPAC). Answerbacks say "Duplicate VIN on <SPAC case #>.
ScottParts
 
Posts: 129
Joined: Wed Jan 26, 2011 12:00 am

Re: GM - Mass cancelation of orders by the system

Postby ScottParts » Wed May 25, 2022 10:26 pm

ScottParts wrote:Most of mine have been RIM orders that I upgraded to CSO (no SPAC). Answerbacks say "Duplicate VIN on <SPAC case #>.


And just now got 2 more. "Cancelled per dealer request" (we didn't). One order from Feb, the other from Sept.
ScottParts
 
Posts: 129
Joined: Wed Jan 26, 2011 12:00 am

Re: GM - Mass cancelation of orders by the system

Postby PartScott » Thu May 26, 2022 11:38 am

I have had several lines say that they are cancelled, but they still show in the backorder report page as pending. The news that I got was that they were working to reverse all cancellations. Time will tell I suppose.
PartScott
 
Posts: 735
Joined: Tue Sep 22, 2015 1:50 pm

Re: GM - Mass cancelation of orders by the system

Postby Tbizkit » Thu May 26, 2022 3:39 pm

Hit me up here in Canada as well
Tbizkit
 
Posts: 38
Joined: Fri Aug 04, 2017 3:42 pm


Return to Parts Managers

Who is online

Users browsing this forum: Google [Bot] and 21 guests