DealersEdge Professional Forums

Be aware that a few of my long standing orders canceled today for no real legit reason. A DPAC agent told me this, "There was a mass cancelation of orders by the system. They are being reopened as soon as possible. Please watch your orders for orders to be reopened"

We had two older backordered recall parts cancel. Thank you for the information!

I received a pile of answerbacks saying order cancelled, duplicate vins. They were DRO orders so I imagine that was part of the mess. Awesome.

I've been told that all DRO's cancel after 60 days , and I am finding out GM is doing the same with CSO orders.
Any one else seeing this?

Most of mine have been RIM orders that I upgraded to CSO (no SPAC). Answerbacks say "Duplicate VIN on <SPAC case #>.

ScottParts wrote:Most of mine have been RIM orders that I upgraded to CSO (no SPAC). Answerbacks say "Duplicate VIN on <SPAC case #>.

And just now got 2 more. "Cancelled per dealer request" (we didn't). One order from Feb, the other from Sept.

I have had several lines say that they are cancelled, but they still show in the backorder report page as pending. The news that I got was that they were working to reverse all cancellations. Time will tell I suppose.

Hit me up here in Canada as well