DealersEdge Professional Forums

Did anyone hear WTF GM is doing about engine backorders.
19368176 6.2 2/2/2022 SPAC
19368175 5.3 3/12/2022 SPAC
19368174 4.3 6/30/2022 SPAC
12716401 6.2 7/12/2022 SPAC
They all say the same thing…….missing component parts NO FOLLOWUP DATE……….NO FOLLOWUP DATE……..ORDER VIP………NO NO NO NO.

They are doing absolutely nothing , They push and care about all this EV launch product but we cant get simple components for an engine or a transmission to get a customer going . We have a vehicle in the shop right now brand new 2022 vehicle waiting for an engine ...... we were told NO escalation allowed , NO spac case fulfillment available , NOTHING .... Customer is loosing their mind. How can this possibly build customer loyalty ..... We had a vehicle couple weeks ago we resorted to getting a transmission from another dealer in another state who would ONLY sell it at list price plus shipping . Customer was livid but had no choice but to pay the differential in price just to get their car fixed .. sad sad sad

Used (if you can use them) are skyrocketing in price as well as decreasing in availability of good stock. These vendors realize conventional powertrains are becoming a hot commodity and they are poised to take advantage of it. Just tried to get a used 1.4L for a Cruze.......fingers crossed he second one doesn't tank on us too.
I can only imagine the fury in a brand new vehicle owner's rage!

GM is trying to get us to install a used one currently. Under warranty lol. What a joke. Keep in mind we cant mark up a used one either.

GMRyan wrote:GM is trying to get us to install a used one currently. Under warranty lol. What a joke. Keep in mind we cant mark up a used one either.

Don't forget to file a purchase loyalty adjustment...IF you end up doing it. Someone else on here suggested that and used reason code "U", I think.