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A new GM excuse for a backorder

PostPosted: Wed Aug 31, 2022 1:17 pm
by ehiatt
Did a chat for a case on an 85525332 grille. Got this answer:
"We have sent an email to supply chain checking for ETA and this is their response.
"Production is ordering over machine rate capacity so the supplier is not capable of covering CCA demand at this time."

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Re: A new GM excuse for a backorder

PostPosted: Wed Aug 31, 2022 2:45 pm
by PartsDanager
Might be fun (in a totally ironic way) to have a megathread of these, ah, interesting, backorder reasons. I know one person had "can't ship part due to govt shutdown" and I imagine there are some other ridiculous ones.

Re: A new GM excuse for a backorder

PostPosted: Thu Sep 01, 2022 6:21 pm
by bigmac
PartsDanager wrote:Might be fun (in a totally ironic way) to have a megathread of these, ah, interesting, backorder reasons. I know one person had "can't ship part due to govt shutdown" and I imagine there are some other ridiculous ones.

Have a torque converter on back order, chatted with SPAC trying to get an ETA and got this response,"CHTTD
IN FOR ETA, NO ETA, F/U DMA"
Don't know what F/U DMA means in Peggy speak but I know what I thought it meant.

Re: A new GM excuse for a backorder

PostPosted: Thu Sep 01, 2022 8:15 pm
by camaroman
We have your part, but we do not have a box to ship it in. Best one I ever had from SPAC. Seriously

Re: A new GM excuse for a backorder

PostPosted: Thu Sep 01, 2022 9:45 pm
by last8please
funny, i just got this one today.... PART 12673301 IS CURRENTLY UNAVAILABLE DUE
TO GOVERNMENT SHUTDOWN. PER SOURCE THE
TENTATIVE DATE FOR RESOLUTION IS UNAVAILABLE.
AN UPDATE WILL BE PROVIDED 09/13/22.

Re: A new GM excuse for a backorder

PostPosted: Fri Sep 02, 2022 5:53 pm
by bigmac
last8please wrote:funny, i just got this one today.... PART 12673301 IS CURRENTLY UNAVAILABLE DUE
TO GOVERNMENT SHUTDOWN. PER SOURCE THE
TENTATIVE DATE FOR RESOLUTION IS UNAVAILABLE.
AN UPDATE WILL BE PROVIDED 09/13/22.

Must be the Chinese government shut down.

Re: A new GM excuse for a backorder

PostPosted: Sat Sep 03, 2022 1:43 pm
by Ichabod Farquar
"Production is ordering over machine rate capacity so the supplier is not capable of covering CCA demand at this time."

As I am always quick to remind people ---- PUT THE CUSTOMER AT THE CENTER OF EVERYTHING YOU DO - per GM

Your statement references CCA. If we recall CCA = Customer Care and Aftersales. I wish GM would listen to themselves once in a while and simply try to understand the position they put us all in. Sorry for the inconvenience just doesn't cut it.